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- Tasks: Lead the Celtic Mall, ensuring a five-star retail experience for guests.
- Company: Join The Celtic Collection, known for quality and service excellence.
- Benefits: Enjoy competitive salary, discounts, career progression, and free staff parking.
- Why this job: Be part of a dynamic team that values exceptional service and hospitality.
- Qualifications: 5 years in retail, strong leadership, and stock management skills required.
- Other info: Work in an inclusive environment that encourages growth and values your ideas.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an inspiring and commercially focused Resort Retail Outlet Manager to lead the daily operation of the Celtic Mall, ensuring our guests enjoy a five-star retail experience that reflects the quality and service excellence of The Celtic Collection. As Resort Retail Outlet Manager, you will oversee the full operation of the Celtic Mall, ensuring the highest standards of service, stock control, visual merchandising and guest engagement. You will lead your team from the front, shaping a culture where exceptional service and a passion for hospitality sit at the heart of everything you do.
Responsibilities
- Deliver a guest-centric retail environment that exceeds expectations and builds loyalty.
- Lead procurement, stock management, merchandising and product presentation.
- Monitor financial performance, manage budgets and control costs.
- Drive retail revenue through effective product placement, upselling and service excellence.
- Analyse guest and team feedback to continually improve the retail experience.
- Build and develop a high-performing retail team, fostering a positive and collaborative culture.
- Maintain excellent supplier relationships and oversee inventory accuracy, stock rotation and replenishment.
- Support wider resort retail operations across our golf shops when required.
Requirements / Essential experience & qualities
- At least 5 years' experience in the retail industry.
- Experience managing stock inventory and controlling cost of sales.
- Confident leading and developing a team in a fast-paced retail environment.
- Strong organisational, communication and decision-making skills.
- Ability to build excellent internal and external relationships.
- Proficiency in MS Office and point of sale/stock management systems.
Desirable
- Experience in a resort, hotel or hospitality-based retail environment.
- Experience in a leadership role within a large organisation.
- Knowledge of Concept POS and Back Office systems.
Benefits
- Competitive salary
- Discounts across The Celtic Collection
- Employee rewards and recognition
- Development and career progression opportunities
- Free staff parking
- And so much more
At The Celtic Collection, we are committed to creating an environment where every team member feels supported, valued and empowered.
Resort Retail Outlet Manager in Newport employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Retail Outlet Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in hospitality. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up and shine! Attend job fairs or industry events where you can meet potential employers face-to-face. Bring your best self and be ready to discuss how you can elevate their retail experience.
✨Tip Number 3
Don’t just apply; engage! When you find a role that excites you, apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and helps you stand out from the crowd.
✨Tip Number 4
Prepare for the interview like it’s game day! Research the company, understand their values, and think of examples from your past that demonstrate your leadership and guest-centric approach. Confidence is key!
We think you need these skills to ace Resort Retail Outlet Manager in Newport
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how your experience aligns with creating that five-star guest experience we pride ourselves on at The Celtic Collection.
Highlight Your Leadership Skills: Make sure to emphasise your ability to lead and develop a team. We’re looking for someone who can inspire others and foster a positive culture, so share examples of how you've done this in the past!
Be Specific About Your Experience: Don’t just list your previous roles; dive into the details! Talk about your experience with stock management, financial performance, and how you’ve driven retail revenue. We love specifics that show us what you can bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at The Celtic Collection
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially around stock management and guest engagement. Be ready to discuss how you've successfully led teams in a fast-paced environment and share specific examples of how you've driven sales through effective merchandising.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in developing high-performing teams. Think of instances where you've fostered a positive culture or improved team performance. Highlight your ability to lead from the front and inspire others to deliver exceptional service.
✨Understand the Guest Experience
Since this role is all about creating a five-star retail experience, be prepared to discuss what that means to you. Share your thoughts on how to exceed guest expectations and build loyalty, and maybe even suggest some innovative ideas for enhancing the retail experience at the Celtic Mall.
✨Be Financially Savvy
Brush up on your financial acumen, as you'll need to monitor performance and manage budgets. Be ready to discuss how you've previously controlled costs and maximised revenue through strategic product placement and upselling techniques.
