At a Glance
- Tasks: Lead the Front Office, ensuring top-notch service and guest satisfaction.
- Company: Vibrant resort with a focus on excellence and teamwork.
- Benefits: Career development, discounts, wellbeing support, and staff appreciation events.
- Other info: Dynamic role with opportunities for growth and recognition.
- Why this job: Be a key player in creating unforgettable guest experiences at night.
- Qualifications: Strong leadership skills, problem-solving mindset, and previous night operations experience.
The predicted salary is between 25000 - 30000 € per year.
Responsibilities
- Take charge of the entire Front Office operation, ensuring seamless service and high standards.
- Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
- Own the Night Audit, ensuring all reports and records are accurate and up to date.
- Be the face of leadership in the absence of senior managers—taking full responsibility for the hotel.
- Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times.
- Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
- Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
- Stay on top of all hotel operations, making sure every department is in sync.
Qualifications
- A highly skilled assistant manager with a strong, hands-on leadership style—someone who tackles challenges head-on and thrives under pressure.
- A positive, problem-solving mindset, always thinking one step ahead.
- Exceptional communication skills and a guest-oriented approach.
- Flexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile.
- A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
- Previous experience in a similar role, with a strong understanding of night operations.
Benefits
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end-of-year awards.
Resort Assistant Night Manager in Newport employer: The Celtic Collection
As a Resort Assistant Night Manager, you will thrive in a dynamic and supportive work environment that prioritises employee growth and wellbeing. With access to career development training from day one, generous discounts on hotel stays and leisure memberships, and a strong focus on staff appreciation, our company fosters a culture of excellence and teamwork. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in the heart of hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Assistant Night Manager in Newport
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at the places you're interested in. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Show off your skills during interviews! Prepare examples of how you've tackled challenges in previous roles, especially in night operations. We want to see that hands-on leadership style in action!
✨Tip Number 3
Be proactive! If you spot a hotel you love, don’t wait for them to post a job. Reach out directly through our website and express your interest. You never know what opportunities might be available!
✨Tip Number 4
Stay flexible and positive! The hospitality world is all about adapting to guest needs. Show that you’re ready to go the extra mile and keep that problem-solving mindset front and centre during your job search.
We think you need these skills to ace Resort Assistant Night Manager in Newport
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, highlight your hands-on leadership style. We want to see how you tackle challenges and thrive under pressure, so share specific examples that showcase your ability to lead a team effectively.
Emphasise Guest Satisfaction:Make sure to mention your guest-oriented approach in your application. We’re all about providing exceptional service, so let us know how you've gone the extra mile to ensure guest satisfaction in your previous roles.
Be Detail-Oriented:Since you'll be handling important tasks like the Night Audit, it’s crucial to demonstrate your attention to detail. Include any relevant experience where accuracy and thoroughness were key to your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at The Celtic Collection
✨Know the Night Operations Inside Out
Make sure you brush up on your knowledge of night operations. Understand the key responsibilities of a Resort Assistant Night Manager, like handling the Night Audit and ensuring guest safety. Being able to discuss these topics confidently will show that you're ready to take charge.
✨Showcase Your Leadership Style
Prepare examples that highlight your hands-on leadership style. Think about times when you've tackled challenges head-on or led a team under pressure. This will demonstrate your ability to step up in the absence of senior managers and keep everything running smoothly.
✨Emphasise Guest Satisfaction
Since the role focuses heavily on guest satisfaction, be ready to share how you've previously monitored and improved guest experiences. Discuss any trends you've spotted and how you addressed them, showing that you have a proactive, guest-oriented approach.
✨Be Ready for Scenario Questions
Expect questions about security and emergency procedures. Prepare to discuss how you would handle various situations, ensuring both guest and staff safety. This will highlight your problem-solving mindset and flexibility, which are crucial for this role.
