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- Tasks: Convert enquiries into bookings and provide exceptional service to guests.
- Company: Join the Celtic Manor Resort, a leader in hospitality.
- Benefits: Enjoy competitive pay, discounts, wellness support, and career development.
- Why this job: Be part of a fun team making memorable experiences for guests.
- Qualifications: Strong communication skills and experience in sales or hospitality.
- Other info: Inclusive environment with opportunities for growth and recognition.
The predicted salary is between 13 - 16 £ per hour.
Join the 'Greatest Story in Hospitality' by becoming one of our Sales and Revenue 'Hospitality Heroes' based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.
OUR IDEAL HERO WILL HAVE:
- Outstanding interpersonal skills and a warm, engaging telephone manner.
- A strong ability to build rapport and confidently explain all product options within The Celtic Collection.
- A positive attitude, a keen eye for detail, and IT literacy (experience with Opera is a plus!).
- A talent for multitasking, balancing professionalism with a sense of fun.
- Proven experience in a similar sales or hospitality role.
IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL:
- Convert initial enquiries into confirmed bookings, maximizing revenue by upselling all our fantastic facilities.
- Use exemplary sales techniques to drive occupancy and ensure every guest receives an unforgettable experience.
- Work with our systems to achieve maximum rates and occupancy, consistently exceeding expectations.
- Deliver exceptional service on every call, making each interaction personal, engaging, and memorable.
BE RECOGNISED AND REWARDED:
As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US:
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Project Administrator in Newport employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Administrator in Newport
✨Tip Number 1
Get to know the company! Research The Celtic Collection and their values. When you understand their 'Yes, We Can' philosophy, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since a warm, engaging telephone manner is key, try role-playing with a friend. This will help you feel more confident when you're on the line with potential employers.
✨Tip Number 3
Show off your multitasking skills! During interviews or calls, share examples of how you've balanced multiple tasks while maintaining professionalism. It’s all about proving you can juggle responsibilities like a pro!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Celtic Collection.
We think you need these skills to ace Project Administrator in Newport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re looking for someone who can engage with our guests just as much as with us.
Tailor Your Application: Make sure to tailor your application to the Project Administrator role. Highlight your relevant experience in sales or hospitality, and don’t forget to mention any IT skills you have, especially if you’ve worked with systems like Opera. We love seeing how your background fits with our needs!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out. Remember, we’re busy too, so help us see why you’re the perfect fit quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits right there. We can’t wait to hear from you!
How to prepare for a job interview at The Celtic Collection
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Celtic Collection and its offerings. Brush up on their facilities and services so you can confidently discuss how you would upsell them during calls.
✨Show Off Your Interpersonal Skills
Since outstanding interpersonal skills are key for this role, practice your warm and engaging telephone manner. Consider doing mock interviews with friends or family to refine your approach and ensure you come across as personable and professional.
✨Demonstrate Multitasking Abilities
Prepare examples from your past experience where you successfully juggled multiple tasks. This could be handling customer inquiries while managing bookings. Highlighting these skills will show that you can thrive in a busy environment.
✨Embrace the 'Yes, We Can' Philosophy
Familiarise yourself with the company’s philosophy and think of ways you can embody it. During the interview, share specific instances where you’ve gone above and beyond to provide exceptional service, showcasing your commitment to creating memorable guest experiences.