At a Glance
- Tasks: Lead the Night Front Office team and ensure exceptional guest service.
- Company: Join the iconic Celtic Collection at Coldra Court Hotel.
- Benefits: Enjoy competitive pay, discounts, wellness support, and career development.
- Other info: Be part of a friendly, inclusive team with great growth opportunities.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hotel management and strong customer service skills required.
The predicted salary is between 30900 - 30900 £ per year.
- JOB TITLE – Night Manager
- DEPARTMENT – Front Office
- CONTRACTTYPE – Permanent
- RATE OFPAY – £30,900 per annum plus fantastic company benefits
- HOURS – 40 hours, over 5 days
- LOCATION – Newport, NP18 2LX
- OVERVIEW
We’re looking for a proven hospitality leader to take the helm of our Night Front Office team at Coldra Court Hotel, part of the iconic Celtic Collection.
If you’re an experienced Night Front Office Manager who thrives in a fast‑paced 4–5* environment and knows how to deliver exceptional guest journeys every time, this is your opportunity to shine.
- OUR IDEAL HERO WILL HAVE
- Previous experience in a Night Management, Front Office, Reception, Night Porter or similar hotel role.
- Strong leadership skills with the ability to motivate, develop and support colleagues.
- Excellent communication and customer service skills.
- Experience of cash handling, auditing procedures and hotel operations.
- Good IT skills, ideally with Opera PMS knowledge.
- The ability to remain calm and make decisions under pressure.
- A proactive and flexible approach to work.
- First Aid at Work, Personal Licence Holder or Basic Food Hygiene qualifications would be advantageous.
- IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL
- Lead and manage the Night Team, ensuring exceptional guest service throughout the night.
- Oversee and complete all night audit procedures accurately and efficiently.
- Support all hotel departments during overnight operations, including Front Office, Food & Beverage, Housekeeping, Maintenance and Conference & Events.
- Ensure the hotel is prepared for the following day's arrivals, events, functions and business demands.
- Manage room allocations, pre-arrival checks and guest billing audits.
- Handle guest enquiries and resolve complaints professionally, ensuring the best possible outcome.
- Act as the lead Fire Marshal and First Aider during your shift, coordinating emergency procedures when required
Produce daily operational reports and communicate all relevant information to the Front Office Manager and Hotel Manager.
Maximise hotel revenue opportunities and contribute to the continuous improvement of department procedures and standards.
- BE RECOGNISED AND REWARDED
- As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as – Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
- GROW WITH US
As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
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Night Manager - Coldra Court in Newport employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager - Coldra Court in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager - Coldra Court in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
