The Celtic Collection in Newport is seeking a Customer Services Associate to join our Guest Relations team. This role involves handling phone and email inquiries, guiding guests with bookings and information, and delivering a warm, professional service at every touchpoint.
You will respond to guests, provide clear information about our hotels, dining, and facilities, and take ownership of queries to resolve them efficiently, ensuring a positive experience from first contact to resolution.
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Guest Experience Associate – Hospitality & Support in Newport employer: The Celtic Collection
The Celtic Manor Resort offers a dynamic and supportive work environment where you can develop your practical trade skills while ensuring the safety and comfort of our guests. With a strong focus on employee growth and a commitment to excellence in hospitality, you'll find numerous opportunities for professional development and collaboration within a passionate team. Located in the stunning surroundings of Wales, working here means being part of a prestigious collection that values both its employees and the exceptional experiences they create.
