Front Office Manager in Newport

RATE OF PAY – £32,000 per annum plus fantastic company benefits

HOURS – 40 hours, over 5 days

LOCATION – Newport, NP18 2LX

Lead the Welcome. Shape the Experience. Elevate the Standard.

We’re looking for a proven hospitality leader to take the helm of our Front Office team at Coldra Court Hotel, part of the iconic Celtic Collection. If you’re an experienced Front Office Manager who thrives in a fast‑paced 4–5* environment and knows how to deliver exceptional guest journeys every time, this is your opportunity to shine.

What you’ll lead & deliver

• Lead, mentor and develop a high‑performing Front Office & Nights team- Drive operational excellence through strong SOPs, training and quality checks
• Oversee smooth daily operations, VIP arrivals, group check‑ins, billing accuracy and guest history
• Maximise occupancy and room revenue through smart, informed decision‑making
• Maintain exceptional standards of presentation, organisation, security and communication
• Work closely with Hotel Manager and Heads of Department to deliver a seamless guest experience
• Play a key role in forecasting and managing budgets and departmental performance
• Use your Opera expertise to ensure accurate allocations, profiling and billing every day

What we’re looking for

• Minimum 2 years’ management experience in a 4* hotel
• In‑depth knowledge of Front Office operations
• Hands‑on experience using Opera
• A proven ability to lead, inspire and develop a large team
• A track record of delivering impeccable guest experiences
• Strong communication, organisation and people‑management skills- Confidence in managing standards, budgets, KPIs, and performance
• Flexibility to support the operation during peak business needs

What will set you apart

• Experience working to AA or similar operating standards
• A passion for innovation and continuous improvement
• A natural ability to collaborate across departments and build positive relationships

Become one of our “Hospitality Heroes”

As part of our team, you’ll enjoy a rich package of benefits designed to support, reward and inspire

Benefits

• Career Development from Day One: Access to continuous learning and professional development opportunities
• Generous Team Discounts: Savings on food, beverage and hotel stays across The Celtic Collection
• Free Leisure Membership: To enjoy our exceptional health & fitness facilities
• Free Virtual GP Service: Convenient access whenever you need it
• 24/7 Wellbeing Helpline: Confidential support to help with life’s challenges
• NEST Pension Scheme: Helping you plan confidently for the future
• Vibrant Social Club: Regular team events and activities to help you connect and unwind
• Staff Appreciation Events: Celebrating your contribution throughout the year
• Monthly & End‑of‑Year Awards: Recognising excellence across the business

Grow with us

As a Celtic Collection employee, you will be able to say

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERYDAY

Ready to lead the front‑of‑house experience?

If you’re an experienced, people‑centred leader who knows how to orchestrate a faultless guest journey from the moment they walk through our doors, we’d love to hear from you.

In the event we receive a high number of applications, we reserve the right to close this campaign early.

All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.