At a Glance
- Tasks: Welcome guests with a smile and manage their check-ins and check-outs.
- Company: Join the vibrant team at Coldra Court Hotel, part of The Celtic Collection.
- Benefits: Enjoy competitive pay, exclusive discounts, and a supportive work environment.
- Other info: Career growth opportunities and regular appreciation events await you!
- Why this job: Be the heart of our hotel and create memorable experiences for guests.
- Qualifications: A friendly attitude and ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
Department: Front Office
Contract: Permanent
Pay: £12.72 per hour + fantastic benefits
Hours: 15 per week, across 2 days
Location: Newport, NP18 2LX
Be the Heart of Our Hotel! Step into the story at Coldra Court Hotel and become one of our legendary Hospitality Heroes! As a Front Office Agent, you’ll be the friendly face and warm welcome that sets the tone for every guest’s stay. If you love making people smile and thrive in a buzzing, supportive team, this is your moment.
What Makes You Our Next Hero?
- You’re calm, professional, and always ready with a smile—no matter how busy it gets.
- You’re passionate about creating memorable guest experiences, from check-in to check-out.
- You juggle tasks with ease, keeping the front desk running smoothly and guests happy.
- You shine in a fast-paced, guest-focused environment and love being part of a team.
What You’ll Do:
- Greet every guest with warmth and genuine hospitality, making them feel right at home.
- Manage check-ins, check-outs, and group arrivals with efficiency and flair.
- Share your knowledge of The Celtic Collection to help guests make the most of their stay.
- Leave a lasting impression—every guest, every time.
Why Join Us?
- Career development from day one—grow your skills and your future.
- Exclusive discounts on dining, stays, and leisure membership.
- Free virtual GP appointments and a 24/7 wellbeing helpline.
- NEST pension scheme and staff social club.
- Regular appreciation events and monthly/year-end awards.
The Celtic Collection is proud to be an equal opportunities employer.
Front Office Agent - Coldra Court in Newport employer: The Celtic Collection
At Coldra Court Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. With competitive pay, fantastic benefits, and a commitment to career development from day one, you’ll thrive in a supportive environment that celebrates your contributions and fosters memorable guest experiences. Join us and be part of a team that values inclusivity, recognition, and personal growth in the heart of Newport.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent - Coldra Court in Newport
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Coldra Court and The Celtic Collection. Knowing their values and what makes them tick will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Front Office Agent, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview—this shows you care about the role and respect the hotel's image.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out from the crowd.
We think you need these skills to ace Front Office Agent - Coldra Court in Newport
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Front Office Agent role. Highlight your experience in customer service and any relevant skills that show you can juggle tasks and keep things running smoothly at the front desk.
Be Professional Yet Friendly:Strike a balance between professionalism and friendliness in your writing. Remember, we’re looking for someone who can greet guests with warmth, so let that come across in your application!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at The Celtic Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research Coldra Court Hotel and The Celtic Collection. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to creating memorable guest experiences.
✨Showcase Your People Skills
As a Front Office Agent, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a challenging experience into a positive one—this will demonstrate your calmness and professionalism under pressure.
✨Practice Common Interview Questions
Anticipate questions related to handling busy situations, managing check-ins and check-outs, and working as part of a team. Practising your responses will help you articulate your thoughts clearly and confidently during the interview, making it easier for you to shine.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the company. Plus, it sets the tone for the friendly and welcoming vibe you’ll bring to the front desk.
