At a Glance
- Tasks: Assist guests with inquiries and bookings while providing exceptional service.
- Company: Join a premium hospitality team focused on guest satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a personal touch and rewarding interactions.
- Why this job: Make a difference in guests' experiences and develop your customer service skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.
Responsibilities
- Responding to inbound calls and emails from guests
- Providing clear, accurate information about our hotels, dining, and facilities
- Delivering a friendly, professional and helpful service on every interaction
- Taking ownership of guest queries and resolving them efficiently
- Creating a positive experience from the first contact to resolution
Qualifications
- Experience in a customer service, call centre or contact centre role
- Excellent verbal and written communication skills
- Confidence handling a high volume of calls or enquiries
- A calm, organized approach with strong attention to detail
- A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premium hospitality environment— combining the pace of a contact centre with a more personal, rewarding guest experience.
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StudySmarter Expert Advice🤫
We think this is how you could land Casual Guest Services Associate in Newport
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at The Celtic Collection and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Guest Services Associate in Newport
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at The Celtic Collection that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at The Celtic Collection.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at The Celtic Collection get a sense of who you are beyond your experience!
How to prepare for a job interview at The Celtic Collection
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at The Celtic Collection and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
