At a Glance
- Tasks: Be the friendly face for guests, providing personalised service via phone and email.
- Company: Join The Celtic Collection, a vibrant and inclusive hospitality group.
- Benefits: Enjoy discounts, career training, wellbeing support, and recognition for your hard work.
- Other info: Be part of a team that values your ideas and encourages your growth.
- Why this job: Make every guest feel special while growing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for delivering exceptional service.
The predicted salary is between 22000 - 26000 £ per year.
Responsibilities
- Be the first point of contact for guests via phone and email, delivering a warm and helpful service.
- Provide a personalised experience, ensuring every guest interaction feels special.
- Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively.
- Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail.
Qualifications
- Excellent communication skills, a passion for hospitality, and a keen eye for detail.
- The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets.
- Exceptional service skills towards guests and colleagues with professionalism and warmth.
- An in-depth understanding of The Celtic Collection and all its services.
- Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction.
- Excellent verbal and written communication skills, creating a seamless guest experience.
Benefits
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end-of-year awards.
Workplace Culture
- I am equipped, trained, and supported to do the best job I can.
- I am proud to be part of The Celtic Collection and would recommend it to others.
- I work in an inclusive, friendly, positive and constructive environment.
- I am encouraged to learn, grow and develop and to try new things in my role.
- I am thanked and recognised for the work I do, and my views and ideas are valued.
- I am crystal clear about our ambition, and I can contribute to it every day.
Locations
Guest Relations Associate in Newport, Wales employer: The Celtic Collection
The Celtic Collection is an exceptional employer that prioritises the growth and wellbeing of its employees, offering comprehensive career development training from day one. With a supportive and inclusive work culture, staff enjoy numerous benefits including discounts on food and beverage, hotel stays, and access to a 24/7 wellbeing helpline, making it a rewarding place to build a meaningful career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Associate in Newport, Wales
✨Tip Number 1
Get to know The Celtic Collection inside out! Familiarise yourself with all the services and offerings so you can impress during interviews. When you show genuine interest and knowledge, it’ll definitely set you apart from other candidates.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being warm and engaging is key. Try role-playing with a friend or family member to nail down that perfect welcoming tone.
✨Tip Number 3
Showcase your multitasking abilities! In the hospitality world, juggling tasks is a must. Think of examples from your past experiences where you handled multiple requests efficiently and share those stories in your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at StudySmarter.
We think you need these skills to ace Guest Relations Associate in Newport, Wales
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, this role is all about creating special experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Relations Associate role. Highlight your communication skills and any relevant experience in hospitality. We love seeing how you can connect your background to what we do at The Celtic Collection!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that! Double-check for any typos or errors, and ensure your writing is clear and professional. This will show us that you’re serious about providing exceptional service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about The Celtic Collection and what we stand for!
How to prepare for a job interview at The Celtic Collection
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of The Celtic Collection and its services. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Relations Associate, excellent communication is key. Practice articulating your thoughts clearly and warmly. Consider role-playing with a friend to simulate common interview questions and responses.
✨Demonstrate Attention to Detail
During the interview, highlight examples from your past experiences where your attention to detail made a difference. This could be anything from managing guest requests to ensuring a seamless service experience.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share personal stories or experiences that reflect your passion for providing exceptional service and creating memorable guest experiences.
