At a Glance
- Tasks: Welcome guests with a smile and ensure they have a fantastic stay.
- Company: Join the vibrant team at Tŷ Milford Waterfront, part of the Celtic Collection.
- Benefits: Earn £12.71 per hour with flexible casual hours and a fun work environment.
- Other info: Great opportunity to work in a stunning location with career growth potential.
- Why this job: Be the first impression for guests and create memorable experiences every night.
- Qualifications: Friendly personality and a passion for excellent customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Can you deliver a truly memorable first impression?
We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at Tŷ Milford Waterfront. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi-tasking will be second to none whilst maintaining a positive attitude at all times.
As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology and ensure a consistent level of service is offered at all times from the point of arrival, through to the time of departure. Guest Services Associates are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent service throughout the stay.
Located at the entrance to Milford Waterfront and overlooking Milford Marina, this exciting new hotel is operated and managed by the team behind the iconic Celtic Manor Resort when it opened in the Spring of 2022. Part of The Celtic Collection’s growing portfolio of Tŷ Hotels, the hotel boasts 100 guest bedrooms, a restaurant and bar, as well as a private dining area and an activity suite. Tŷ Hotel Milford Waterfront was built in partnership with the Port of Milford Haven and provides another striking attraction for visitors to the heart of Pembrokeshire. Four floors of bedroom accommodation houses a variety of bedroom types, including family rooms, making it the ideal base for purposeful travellers for both business and leisure. The hotel is an asset for the local community and provides a great new spot to eat and meet, as well as stay over. If you’re staying at one of our smart new Tŷ Hotels, you’re here to get something done. Whether that’s a meeting, concert, family get-together or a sporting event, you’ll need somewhere to get your head down. A simple room for the night, maybe two. Easy check-in, good WiFi, and great coffee – just what you need, and nothing you don’t.
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
Casual Nights Guest Services Associate in Milford Haven employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Nights Guest Services Associate in Milford Haven
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Nights Guest Services Associate in Milford Haven
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
