At a Glance
- Tasks: Welcome guests and manage check-in/check-out processes with a friendly attitude.
- Company: Join the award-winning St Brides Spa Hotel, part of The Celtic Collection.
- Benefits: Enjoy £12.92 per hour, free parking, and lifestyle discounts for you and your family.
- Other info: Start your career journey with personalised training and incredible growth opportunities.
- Why this job: Be the first impression for guests and create memorable experiences every day.
- Qualifications: A passion for guest service and a calm, professional personality.
The predicted salary is between 26700 - 28000 € per year.
DEPARTMENT – Front Office
RATE OF PAY - £12.92 per hour plus benefits!
CONTRACT TYPE – Full Time
HOURS OF WORK – 37.5 Hours per week
OVERVIEW
Can you deliver a truly memorable first impression?
WHAT ARE WE LOOKING FOR …
We are looking to recruit a Front Office Agent (receptionist) to join our exceptional Front Office Team at The Celtic Collection. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi-tasking will be second to none whilst maintaining a positive attitude at all times.
WHAT YOU’LL DO …
As a Front Office Agent you will welcome and fulfil the check-in and check-out process for guests and group arrivals using the hotel systems. You will be required to have knowledge of The Celtic Collection and the services provided by various outlets.
WHATS IN IT FOR YOU…
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed!
WHO ARE WE …
Located at the entrance to Saundersfoot and overlooking the stunning views of the village, harbour, beach and coastline this newest addition to the Celtic Collection, in partnership with the Port of Milford Haven, St Brides Spa Hotel can be found positioned on the clifftop. St Brides Spa Hotel is operated and managed by the team behind the iconic Celtic Manor Resort. The Hotel offers individually styled, luxurious bedrooms and contemporary restaurant, bar and conference facilities. The Spa and Hotel have won many awards over the years including the best hotel in Wales. The hotel is an asset for the local community and provides a great new spot to eat and meet, as well as stay over. The 2 AA rosette Cliff restaurant and Gallery bar have dramatic views across the bay and offer guests the finest Pembrokeshire produce for breakfast, lunch, afternoon tea and dinner.
RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
Guest Services Executive - Saundersfoot, Pembrokeshire employer: The Celtic Collection
At St Brides Spa Hotel, part of The Celtic Collection, we pride ourselves on creating a supportive and dynamic work environment where every team member is valued. Located in the picturesque Saundersfoot, our hotel offers not only competitive pay and benefits but also exceptional career development opportunities tailored to your unique journey. Join us to be part of a passionate team dedicated to delivering memorable guest experiences while enjoying stunning coastal views and a vibrant community atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive - Saundersfoot, Pembrokeshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on St Brides Spa Hotel and The Celtic Collection. Understanding their values and services will help you connect with the team and show that you're genuinely interested in being part of their exceptional guest services.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your calm, efficient, and friendly personality, as well as your passion for delivering top-notch guest service. This will help you feel more confident when it’s your turn to shine!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a guest-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s high standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Guest Services Executive - Saundersfoot, Pembrokeshire
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional personality shine through. We want to see how you can deliver that memorable first impression right from the start!
Tailor Your Application:Make sure to tailor your application to highlight your experience in guest services. Mention any relevant skills or experiences that align with what we’re looking for in a Front Office Agent.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at St Brides Spa Hotel.
How to prepare for a job interview at The Celtic Collection
✨Know Your Stuff
Before the interview, make sure you research The Celtic Collection and St Brides Spa Hotel. Familiarise yourself with their services, values, and any recent news. This will not only impress your interviewers but also help you tailor your answers to show how you fit into their team.
✨Showcase Your Personality
As a Guest Services Executive, your friendly and professional personality is key. During the interview, let your calm and efficient nature shine through. Share examples of how you've delivered exceptional guest service in the past, and don’t forget to smile!
✨Practice Multi-tasking Scenarios
Since multi-tasking is crucial for this role, prepare for questions that test your ability to handle multiple tasks at once. Think of specific situations where you successfully managed competing priorities and how you maintained a positive attitude throughout.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. This shows your genuine interest in the role and the company. You might ask about the training pathway or what a typical day looks like for a Front Office Agent at St Brides Spa Hotel.
