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- Tasks: Deliver exceptional guest service and create memorable experiences at our hotel.
- Company: Join The Celtic Collection, a vibrant and welcoming hospitality group.
- Benefits: Enjoy competitive pay, free parking, lifestyle discounts, and career development opportunities.
- Why this job: Be the friendly face that makes guests feel at home while developing your skills.
- Qualifications: A passion for customer service and a friendly, professional attitude.
- Other info: Flexible shifts with a supportive team and room for personal growth.
The predicted salary is between 25 - 30 £ per hour.
Can you deliver a truly memorable first impression?
We are looking to recruit a Guest Services Associate to join our exceptional Front Office Team at T? Milford Waterfront. Your calm, efficient, friendly and professional personality will shine through to every guest along with your passion for delivering exceptional levels of guest service. Multi-tasking will be second to none whilst maintaining a positive attitude at all times.
As a Guest Services Associate you will ensure guests are given a warm and friendly welcome to the hotel and roomed according to department standard. Your aim is to interact with guests, embrace our latest technology, and ensure a consistent level of service is offered at all times from the point of arrival, through to the time of departure. Guest Services Associates are required to have extensive knowledge of the hotel and the services provided by various outlets and to consistently provide a high level of service to all guests and colleagues, ensuring the provision of excellent service throughout the stay.
As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, lifestyle and retail discounts for you and your family just to name a few. Our career development opportunities are as unique as you are, we pride ourselves in being part of your journey every step of the way, starting on your first day where you could start your personalised pathway in-house training course. We are sure you won’t be disappointed!
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and would welcome interest from applicants of all ages.
Guest Services Associate - Pembrokeshire employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Associate - Pembrokeshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on T? Milford Waterfront. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their Front Office.
✨Tip Number 2
Practice your people skills! As a Guest Services Associate, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm welcome effortlessly.
✨Tip Number 3
Dress to impress! First impressions matter, especially in guest services. Make sure you look professional and polished for your interview. It shows that you take the role seriously and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll have a better chance of standing out and getting noticed. Plus, you can keep an eye on any updates regarding your application!
We think you need these skills to ace Guest Services Associate - Pembrokeshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see how you can deliver that memorable first impression right from the start!
Highlight Relevant Experience: Make sure to mention any previous experience in guest services or hospitality. We love seeing how you've interacted with guests and provided exceptional service in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, multi-tasking is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at T? Milford Waterfront.
How to prepare for a job interview at The Celtic Collection
✨Know the Company Inside Out
Before your interview, take some time to research T? Milford Waterfront and The Celtic Collection. Understand their values, services, and what makes them unique. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Guest Services Associate, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've provided exceptional customer service or resolved conflicts. Highlighting these skills will demonstrate that you can deliver the warm and friendly welcome they’re looking for.
✨Embrace Technology
Familiarise yourself with any technology or systems used in guest services. If you know about specific tools or software that might be relevant, mention them during the interview. Showing that you’re tech-savvy will reassure them that you can adapt quickly to their processes.
✨Stay Positive and Calm
Interviews can be nerve-wracking, but maintaining a positive attitude is key, especially for a role focused on guest interaction. Practice deep breathing techniques or positive affirmations before your interview to help keep your nerves in check and project confidence throughout.
