JOB TITLE – GuestServices Associate
DEPARTMENT – Front Office
CONTRACTTYPE – Permanent
RATE OFPAY – £12.72 per hour plus amazing benefits
HOURS –Full Time
LOCATION – Milford Haven SA73 3AA
ID – REQ6707
OVERVIEW
Join the‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’as a Guest Services Associate based at our Ty-Milford Hotel - just one of thefantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEALHERO WILL HAVE
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
- A passion for delivering outstanding guest service, creating memorable experiences every time
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
- The ability to thrive in a fast-paced, guest-focused environment
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Handle individual and group arrivals efficiently using hotel systems
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience
BERECOGNISED AND REWARDED
As one of our‘Hospitality Heroes’ you will receive a host of Company benefits such as -
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITHUS
As a CelticCollection employee, you will be able to say –
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENTINFO
In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will berequired as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.
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Guest Services Associate employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
