We're looking for a friendly and professional Hotel Receptionist to be the welcoming face of our hotel. As the first point of contact for guests, you'll create exceptional first impressions, provide outstanding service and help ensure every stay is memorable from arrival through to departure.
- Welcome guests and provide an efficient check-in and check-out experience
- Respond to guest enquiries in person, over the phone and via email
- Promote hotel facilities and services to enhance the guest experience
- Liaise with Housekeeping and other departments to ensure guest requests are fulfilled
- Handle reservations and out-of-hours booking enquiries
- Process payments accurately and complete daily cashiering procedures
- Maintain guest records and ensure information is kept up to date
- Resolve guest queries promptly and escal...
- Ensure reception and guest-facing areas are always presented to the highest standard
- Support colleagues across the hotel to deliver exceptional guest experiences
Are you passionate about people and creating great first impressions?
- A genuine passion for customer service
- Excellent communication and interpersonal skills
- A warm, friendly and professional manner
- Strong organisational skills and attention to detail
- Confidence using computer systems and handling administrative tasks
- The ability to remain calm and positive when working in a fast-paced environment
- Flexibility to work shifts, including evenings, weekends and bank holidays
- Previous reception, hospitality or customer service experience would be beneficial, although full training will be provided
Join the 'Greatest Story in Hospitality' by becoming one of our Front of House 'Hospitality Heroes' at TΕ· Hotel Magor.
Be recognised and rewarded
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
Grow with us
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly, positive and constructive environment
- I am encouraged to learn, grow and develop and to try new things in my role
- I am thanked and recognised for the work I do, and my views and ideas are valued
- I am crystal clear about our ambition, and I can contribute to it every day
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Guest Services Assistant - Receptionist - Ty Hotel Magor employer: The Celtic Collection
The Celtic Manor Resort offers a dynamic and supportive work environment where you can develop your practical trade skills while ensuring the safety and comfort of our guests. With a strong focus on employee growth and a commitment to excellence in hospitality, you'll find numerous opportunities for professional development and collaboration within a passionate team. Located in the stunning surroundings of Wales, working here means being part of a prestigious collection that values both its employees and the exceptional experiences they create.
