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- Tasks: Be the friendly voice for guests, providing personalised service via phone and email.
- Company: Join The Celtic Collection, a leader in hospitality with a focus on guest experience.
- Benefits: Enjoy discounts, career training, free GP services, and a supportive work environment.
- Why this job: Become a 'Hospitality Hero' in a positive, inclusive culture that values your ideas.
- Qualifications: Excellent communication skills and a passion for hospitality are essential.
- Other info: This role offers opportunities for growth and recognition within a dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Be the first point of contact for guests via phone and email, delivering a warm and helpful service.
Provide a personalised experience, ensuring every guest interaction feels special.
Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively.
Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail.
BE RECOGNISED AND REWARDED
As one of our \’Hospitality Heroes\’ you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
GROW WITH US
As a Celtic Collection employee, you will be able to say:
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
Skills and Experience
- Excellent communication skills, a passion for hospitality, and a keen eye for detail
- The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
- Exceptional service skills towards guests and colleagues with professionalism and warmth
- An in-depth understanding of The Celtic Collection and all its services
- Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
- Excellent verbal and written communication skills, creating a seamless guest experience
Join the \’Greatest Story in Hospitality\’ by becoming one of our \’Hospitality Heroes\’ as a Guest Relations Associate at Celtic Manor Resort – one of the fantastic opportunities from \’Manor to Marina\’.
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Guest Relations Associate employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Associate
✨Tip Number 1
Familiarise yourself with The Celtic Collection's offerings and services. This knowledge will not only help you answer guest inquiries effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you become more comfortable and confident in delivering warm and helpful service, which is crucial for a Guest Relations Associate.
✨Tip Number 3
Network with current or former employees of The Celtic Collection. They can provide valuable insights into the company culture and expectations, which can give you an edge in interviews.
✨Tip Number 4
Prepare to showcase your attention to detail by thinking of examples from your past experiences where you went above and beyond for guests or colleagues. This will highlight your suitability for the role and align with the company's values.
We think you need these skills to ace Guest Relations Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Relations Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of The Celtic Collection. Use specific examples from your past experiences to demonstrate your communication skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Include specific achievements that showcase your ability to provide exceptional service and handle guest inquiries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional, reflecting the high standards expected in the hospitality industry.
How to prepare for a job interview at The Celtic Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for providing excellent service and how you enjoy making guests feel special.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you've handled guest inquiries in the past, showcasing your ability to communicate effectively both verbally and in writing.
✨Know The Celtic Collection
Research The Celtic Collection thoroughly before your interview. Familiarise yourself with their services, values, and any recent news. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Highlight Attention to Detail
Prepare examples that demonstrate your keen eye for detail. Discuss situations where your attention to detail made a difference in guest satisfaction or operational efficiency, as this is crucial for the Guest Relations Associate role.
