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- Tasks: Lead the Front Office team to deliver exceptional guest experiences in a 5-star hotel.
- Company: Join The Celtic Collection, known for its commitment to hospitality excellence and employee development.
- Benefits: Enjoy perks like career training, discounts, wellbeing support, and recognition events.
- Other info: This is a permanent role with 40 hours per week, located in Newport.
- Why this job: Be part of a positive, inclusive culture where your ideas are valued and growth is encouraged.
- Qualifications: Experience in hospitality with strong leadership skills and a passion for guest satisfaction.
JOB TITLE – Front Office Supervisor
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – £12.78 per hour plus amazing benefits
HOURS – 40 hours per week, over 5 days
LOCATION – Newport, NP18 1HQ
ID – Req5603
OVERVIEW –
Join the ‘Greatest story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Supervisor in our 5 star hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.
OUR IDEAL HERO WILL HAVE –
* The ability to lead from the front – organise, inspire, and motivate your team to deliver excellence
* The confidence to tackle daily operational challenges and have a solution-focused mindset
* A track record of being able to create outstanding guest experiences in a high-expectation environment
* Drive efficiency and high standards in a fast-paced, quality-driven setting
* Experience of overseeing Rooms Division operations, ensuring seamless service and exceptional results
IMPLEMENTING OUR ‘YES YOU CAN’ PHILOSOPHY, YOU WILL –
* Lead by example – ensure Front of House team members uphold department standards throughout your shift
* Deliver exceptional guest experiences from arrival to departure, making every moment special
* Train and develop the team to meet The Collections standards and evolving business needs
* Maintain consistency and excellence in service, ensuring a smooth and welcoming atmosphere
BE RECOGNISED AND REWARDED –
As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as –
* Access to career development training from day one
* Discounts on food & beverage and hotel stays
* Discounted leisure membership
* Free GP virtual appointment service
* 24/7 wellbeing helpline
* NEST pension scheme
* Social Club
* Staff appreciation events
* Monthly and end-of-year awards
GROW WITH US –
As a Celtic Collection employee, you will be able to say –
* I am equipped, trained, and supported to do THE BEST JOB I CAN
* I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
* I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
* I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
* I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
* I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO –
In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Collection is an equal opportunities employer and welcomes interest from applicants of all ages.
Front Office Supervisor - Newport, Newport employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - Newport, Newport
✨Tip Number 1
Familiarise yourself with the hotel's values and philosophy, especially the 'Yes You Can' approach. This will help you align your responses during interviews and demonstrate that you embody the same spirit of hospitality.
✨Tip Number 2
Prepare specific examples from your past experience where you've successfully led a team or improved guest experiences. Highlighting these instances will showcase your ability to meet the expectations outlined in the job description.
✨Tip Number 3
Research common challenges faced in front office operations and think about how you would address them. Being solution-focused is key, so be ready to discuss your strategies for overcoming operational hurdles.
✨Tip Number 4
Network with current or former employees of the hotel or similar establishments. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Office Supervisor - Newport, Newport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front Office Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality, particularly in leading teams and delivering exceptional guest experiences. Use bullet points for clarity and focus on achievements.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your leadership style. Mention specific examples of how you've motivated teams and improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a supervisory role.
How to prepare for a job interview at The Celtic Collection
✨Show Your Leadership Skills
As a Front Office Supervisor, you'll need to lead your team effectively. Be prepared to share examples of how you've motivated and inspired your team in previous roles. Highlight any specific situations where you successfully tackled challenges and improved team performance.
✨Demonstrate Guest Experience Focus
This role is all about creating outstanding guest experiences. Think of specific instances where you went above and beyond for guests. Discuss how you ensure high standards and consistency in service, as this will resonate well with the interviewers.
✨Emphasise Problem-Solving Abilities
The job requires a solution-focused mindset. Prepare to discuss how you've handled operational challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think on your feet.
✨Align with Company Values
Familiarise yourself with the company's 'Yes You Can' philosophy and be ready to discuss how your personal values align with theirs. Show enthusiasm for their commitment to employee development and a positive work environment, as this will demonstrate your fit within their culture.