Front Office Supervisor - Newport

Front Office Supervisor - Newport

Newport Full-Time 28800 - 43200 € / year (est.) No home office possible
The Celtic Collection

At a Glance

  • Tasks: Lead the Front of House team to deliver exceptional guest experiences.
  • Company: Join a 5-star hotel known for its hospitality and teamwork.
  • Benefits: Career development, discounts, wellbeing support, and recognition events.
  • Other info: Inclusive and supportive environment with growth opportunities.
  • Why this job: Be a Hospitality Hero and make every guest's stay unforgettable.
  • Qualifications: Experience in hospitality and a passion for guest service.

The predicted salary is between 28800 - 43200 € per year.

JOB TITLE – Front Office Supervisor DEPARTMENT – Front Office RATE OF PAY – £13.28 per hour, plus excellent benefits! CONTRACT TYPE – Full Time LOCATION - Newport, NP18 1HQ OVERVIEW Are you a talented hospitality expert ready to take on the role of Front Office Supervisor? WHAT ARE WE LOOKING FOR … We are looking for a strong character who has a hands-on approach and can deal with the pressures of day-to-day operational issues. Evidence of excellent people management skills is essential, as is the ability to organise, inspire and lead a team. Knowledge of ‘Opera’ would be beneficial but not essential. You will need a passion for this sector of the industry and the ability to deliver outstanding service in an environment where guests have high expectations. Experience in the Rooms Division sector of the hospitality industry is essential, with a preference for those candidates who have worked in a quality driven, high volume environment. WHAT YOU’LL DO … You will be responsible for supporting and implementing department standards and ensuring that they are practiced by the Front of House team throughout your shift. You will focus on providing the ultimate guest service experience for all guests, from the point of arrival through to the time of departure. You will ensure training is conducted to Resort standard and reflects business needs. WHATS IN IT FOR YOU… As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won’t be disappointed! WHO ARE WE … The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings

Front Office Supervisor - Newport employer: The Celtic Collection

Join a vibrant team at our 5-star hotel in Newport, where we pride ourselves on creating exceptional guest experiences and fostering a supportive work culture. As a Front Office Supervisor, you will benefit from comprehensive career development training, generous discounts, and a strong emphasis on employee wellbeing, all while working in an inclusive and positive environment that values your contributions. With opportunities for growth and recognition, you'll be part of a company that truly appreciates its 'Hospitality Heroes'.

The Celtic Collection

Contact Detail:

The Celtic Collection Recruiting Team

StudySmarter Expert Advice🤫

We think this is how you could land Front Office Supervisor - Newport

Tip Number 1

Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels or venues you admire. A friendly chat can lead to insider info about job openings and even referrals.

Tip Number 2

Show up in person! If you're eyeing a specific hotel, pop in and ask to speak with the Front Office Manager. A warm smile and a confident introduction can make a lasting impression that sets you apart from the crowd.

Tip Number 3

Prepare for interviews by role-playing common questions with a friend. Focus on how your experience aligns with creating outstanding guest experiences and leading a team. The more you practice, the more confident you'll feel!

Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at The Celtic Collection.

We think you need these skills to ace Front Office Supervisor - Newport

Leadership Skills
Guest Service Excellence
Team Training and Development
Operational Management
Problem-Solving Skills
Communication Skills
Motivational Skills

Some tips for your application 🫡

Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making every moment special for our guests.

Tailor Your Application:Make sure to customise your application to match the Front Office Supervisor role. Highlight your leadership skills and any experience you have in training and developing teams. We’re looking for someone who can inspire and motivate others, so don’t hold back on showcasing your relevant achievements!

Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you fit into our team. Remember, first impressions count!

Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our fantastic company culture right there!

How to prepare for a job interview at The Celtic Collection

Know the Company Inside Out

Before your interview, take some time to research the hotel and its values. Understand what it means to be a 'Hospitality Hero' and how you can contribute to creating exceptional guest experiences. This knowledge will help you align your answers with their expectations.

Showcase Your Leadership Skills

As a Front Office Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or tackled operational challenges. Highlight your ability to inspire others and maintain high standards in a fast-paced environment.

Demonstrate a Guest-Centric Mindset

Think about how you can make every guest's experience special. Be ready to discuss specific instances where you've gone above and beyond for guests. This will show that you understand the importance of delivering exceptional service and are committed to upholding the hotel's reputation.

Ask Thoughtful Questions

At the end of the interview, don’t forget to ask questions! Inquire about the team's dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.