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- Tasks: Manage guest feedback, maintain records, and support the Spa Manager.
- Company: Join The Celtic Collection, a vibrant and inclusive hospitality group.
- Benefits: Enjoy a friendly work environment with opportunities for growth and recognition.
- Why this job: Be part of a supportive team where your ideas matter and you can make an impact.
- Qualifications: Must have secretarial/admin qualifications or 2+ years experience, plus Microsoft Office skills.
- Other info: Ideal for those looking to develop their career in a dynamic spa setting.
The predicted salary is between 20000 - 30000 £ per year.
Responsibilities:
- Be responsible for escalating any complaints to the Spa Manager immediately, providing full details.
- Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams.
- Have a full and up-to-date knowledge of the Resort facilities, services, and events.
- Organise, improve, and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team.
- Maintain and update records, print reports, and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department.
- Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests.
Grow with us:
- I am equipped, trained, and supported to do THE BEST JOB I CAN.
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
- I work in an INCLUSIVE, FRIENDLY, POSITIVE, and CONSTRUCTIVE environment.
- I am encouraged to LEARN, GROW, and DEVELOP and to try new things in my role.
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.
Qualifications and Experience:
- Secretarial/administrative qualifications or more than two years of experience.
- Experience in Microsoft Office, Outlook.
- Experience in delivering administrative, operational, and secretarial support including stock takes and retail trackers.
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Casual Spa Receptionist - The Parkgate Hotel employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Spa Receptionist - The Parkgate Hotel
✨Tip Number 1
Familiarise yourself with The Parkgate Hotel and its facilities. Knowing the ins and outs of the resort will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. As a Spa Receptionist, you'll be the first point of contact for guests, so demonstrating your ability to handle complaints and provide excellent service is crucial.
✨Tip Number 3
Highlight your organisational skills. Since the role involves maintaining filing systems and managing supplies, be prepared to discuss specific examples of how you've successfully organised tasks in previous positions.
✨Tip Number 4
Show enthusiasm for personal growth and development. The Parkgate Hotel values employees who are eager to learn and contribute, so express your willingness to take on new challenges and grow within the company.
We think you need these skills to ace Casual Spa Receptionist - The Parkgate Hotel
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Casual Spa Receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any secretarial or administrative experience you have, especially if it relates to customer service or hospitality. Mention specific examples of how you've successfully managed feedback or improved filing systems in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and Outlook, as well as any experience with stock management or retail tracking. Provide examples of how you've used these tools effectively in past positions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Discuss why you want to work at The Parkgate Hotel and how you can contribute to their positive and inclusive environment. Be sure to express your willingness to learn and grow within the team.
How to prepare for a job interview at The Celtic Collection
✨Know the Resort Inside Out
Make sure you have a solid understanding of The Parkgate Hotel's facilities, services, and events. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Demonstrate Your Organisational Skills
Since the role involves maintaining an effective filing system and managing records, be prepared to discuss your organisational strategies. Share examples from your past experiences where you successfully managed information and improved processes.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be dealing with guests regularly. Be ready to talk about how you've handled complaints or feedback in previous roles. Highlight your ability to remain calm under pressure and your commitment to providing excellent service.
✨Emphasise Teamwork and Communication
The job requires collaboration with various teams. Prepare to discuss how you’ve worked effectively within a team in the past, and how you communicate with colleagues to ensure smooth operations. This will demonstrate that you can contribute positively to the inclusive and friendly environment they value.
