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- Tasks: Lead the Front of House team and ensure exceptional guest experiences.
- Company: The Parkgate Hotel, a luxurious venue near Cardiff's Principality Stadium.
- Benefits: Competitive pay, lifestyle discounts, and tailored career development opportunities.
- Why this job: Join a stylish hotel and make a real impact in hospitality.
- Qualifications: Experience in hospitality and strong people management skills required.
- Other info: Dynamic work environment with a focus on personal growth.
The predicted salary is between 25 - 30 £ per hour.
Department: Front Office – The Parkgate Hotel
Rate of Pay: £12.48 per hour plus benefits!
Contract Type: Full Time – Permanent
Hours of Work: 40 hours per week
Shift Details: 5 days out of 7
Overview: Are you a talented hospitality expert ready to take on the role of Front of House Supervisor?
What Are We Looking For:
- A strong character with a hands-on approach who can deal with the pressures of day-to-day operational issues.
- Evidence of excellent people management skills is essential, as is the ability to organise, inspire and lead a team.
- Knowledge of ‘Opera’ would be beneficial but not essential.
- A passion for this sector of the industry and the ability to deliver outstanding service in an environment where guests have high expectations.
- Experience in the Rooms Division sector of the hospitality industry is essential, preferably in a quality driven, high volume environment.
What You’ll Do:
- Support and implement department standards and ensure they are practiced by the Front of House team throughout your shift.
- Focus on providing the ultimate guest service experience for all guests, from the point of arrival through to the time of departure.
- Ensure training is conducted to Resort standard and reflects business needs.
What’s In It For You:
- A range of incredible perks, including lifestyle and retail discounts for you and your family.
- Unique career development opportunities.
- Personalised in-house training pathway starting on your first day.
Who Are We: Operated on behalf of the Welsh Rugby Union, The Parkgate is located just a drop kick from Principality Stadium and is the perfect base for match days and any occasion to explore the city sights of Cardiff. Stylish innovation meets the elegance of yesteryear as Cardiff’s most luxurious hotel breathes new life into two of the city’s most historic buildings. Dating from the turn of the 20th Century, the old Post Office and County Court are transformed into an exquisite place to stay with period features beautifully restored to create alluring spaces to meet, drink, dine and relax. From the entrance lobby tea lounge to the rooftop spa, refinement and sophistication have been crafted into every detail of this luxury lifestyle experience.
Recruitment Info: In the event we receive a high number of applications, we reserve the right to close this campaign early. In line with the requirements of the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes interest from applicants of all ages.
Front Office Supervisor - Cardiff employer: The Celtic Collection
Contact Detail:
The Celtic Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Parkgate Hotel and its values. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your people management skills and your passion for delivering outstanding service.
✨Tip Number 3
Dress to impress! Make sure you look the part when you walk into that interview. A smart appearance shows you take the role seriously and are ready to represent The Parkgate Hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Supervisor - Cardiff
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding service and creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Front of House Supervisor role. Highlight your experience in the Rooms Division and any leadership roles you've had. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing perks!
How to prepare for a job interview at The Celtic Collection
✨Know Your Hospitality Stuff
Brush up on your knowledge of the hospitality industry, especially in the Rooms Division sector. Be ready to discuss your previous experiences and how they relate to providing outstanding guest service, as this is crucial for the Front Office Supervisor role.
✨Show Off Your People Skills
Prepare examples that showcase your people management skills. Think about times when you’ve inspired or led a team under pressure. This will demonstrate your ability to handle day-to-day operational issues effectively.
✨Familiarise Yourself with Opera
While knowledge of ‘Opera’ isn’t essential, it’s definitely beneficial. If you have time, try to learn the basics or at least understand what it is and how it’s used in hotel management. This could give you an edge over other candidates.
✨Emphasise Your Passion for Service
Make sure to convey your passion for delivering exceptional service. Share stories that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles to create memorable experiences.
