Are you an inspiring hospitality leader with a passion for delivering unforgettable events and exceptional guest experiences?, Join the "Greatest Story in Hospitality" by becoming our next Conference & Events Banqueting Manager at the luxurious Parkgate Hotel, Cardiff's premier destination for meetings, conferences, gala dinners, weddings and special events. As one of our Hospitality Heroes, you will lead a talented team responsible for creating seamless and memorable experiences, ensuring every event is delivered to the highest standards while driving service excellence, team engagement and commercial success.
Responsibilities
- Lead and inspire the Conference & Events team to deliver outstanding service for conferences, banquets, weddings and special events
- Oversee the planning, set-up, delivery and breakdown of functions, ensuring every event exceeds guest expectations
- Manage departmental performance, budgets, payroll and operational efficiencies to achieve financial targets
- Recruit, train, coach and develop team members, creating a positive and engaging working environment
- Monitor guest feedback, resolve concerns professionally and continuously improve the guest experience
- Work closely with the Hotel Manager and wider hotel teams to drive service standards, innovation and business success
- Ensure compliance with all health & safety, food safety and licensing regulations
- Maintain a visible presence across all Conference & Events areas, leading by example and supporting the team operationally when required
Qualifications and Requirements
- Proven experience in a Conference & Events, Banqueting or Food & Beverage management role within a high-volume, quality-focused hospitality environment
- Outstanding leadership, coaching and people management skills with a passion for developing teams
- Strong commercial awareness, including experience managing budgets, payroll, forecasting and cost control
- Excellent communication and organisational skills, with the ability to build positive relationships across departments
- A hands-on management style with a commitment to delivering exceptional guest experiences and operational excellence
- Level 3 Food Safety qualification (or equivalent) and a sound understanding of licensing, health & safety and compliance requirements
Why join The Parkgate Hotel?
This role offers the opportunity to lead one of Cardiff's most exciting events operations within a luxury hotel setting. From elegant weddings and prestigious corporate events to large-scale banquets and celebrations, you'll play a key role in creating memorable experiences while developing a high-performing team and making a real impact on the guest journey. If you're a passionate hospitality professional ready for your next challenge, we'd love to hear from you.
Be Recognised And Rewarded
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
Grow With Us
- I am equipped, trained, and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly, positive and constructive environment
- I am encouraged to learn, grow and develop and to try new things in my role
- I am thanked and recognised for the work I do, and my views and ideas are valued
- I am crystal clear about our ambition, and I can contribute to it every day
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Conference & Events Banqueting Manager in Cardiff employer: The Celtic Collection
The Celtic Manor Resort offers a dynamic and supportive work environment where you can develop your practical trade skills while ensuring the safety and comfort of our guests. With a strong focus on employee growth and a commitment to excellence in hospitality, you'll find numerous opportunities for professional development and collaboration within a passionate team. Located in the stunning surroundings of Wales, working here means being part of a prestigious collection that values both its employees and the exceptional experiences they create.
