At a Glance
- Tasks: Lead the Front Office at a 5-star hotel, ensuring top-notch guest experiences.
- Company: Join the Celtic Collection, known for its inclusive and supportive work culture.
- Benefits: Enjoy competitive pay, career development, discounts, and a wellbeing helpline.
- Other info: Opportunities for growth and recognition in a friendly team.
- Why this job: Be a Hospitality Hero and make a real impact in a dynamic environment.
- Qualifications: Previous experience in night operations and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
Join the “Greatest Story in Hospitality” by becoming one of our “Hospitality Heroes” as a Resort Assistant Night Manager based at our 5‑star hotel – just one of the fantastic opportunities we offer from “Manor to Marina”.
OUR IDEAL HERO WILL HAVE:
- A highly skilled assistant manager with a strong, hands‑on leadership style—someone who tackles challenges head‑on and thrives under pressure.
- A positive, problem‑solving mindset, always thinking one step ahead.
- Exceptional communication skills and a guest‑oriented approach.
- Flexibility & dedication—our guests deserve the best, and sometimes that means going the extra mile.
- A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
- Previous experience in a similar role, with a strong understanding of night operations.
IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL:
- Take charge of the entire Front Office operation, ensuring seamless service and high standards.
- Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
- Own the Night Audit, ensuring all reports and records are accurate and up to date.
- Be the face of leadership in the absence of senior managers—taking full responsibility for the hotel.
- Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times.
- Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
- Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
- Stay on top of all hotel operations, making sure every department is in sync.
BERECOGNISED AND REWARDED:
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end‑of‑year awards.
GROW WITH US:
As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do the best job I can. I am proud to be part of the Celtic Collection and would recommend it to others. I work in an inclusive, friendly, positive and constructive environment. I am encouraged to learn, grow and develop and to try new things in my role. I am thanked and recognised for the work I do, and my views and ideas are valued. I am crystal clear about our ambition, and I can contribute to it every day.
RECRUITMENT INFO:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Assistant Night Manager - The Parkgate Hotel in Cardiff employer: The Celtic Collection
Join The Parkgate Hotel, a 5-star establishment in Cardiff, where we pride ourselves on fostering a vibrant and inclusive work culture that values every team member. As an Assistant Night Manager, you will benefit from comprehensive career development training, competitive pay, and a range of perks including discounts on food and hotel stays, all while being part of a supportive environment that encourages personal growth and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager - The Parkgate Hotel in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager - The Parkgate Hotel in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
