At a Glance
- Tasks: Lead the Front Office, ensuring top-notch service and guest satisfaction.
- Company: Join a dynamic hotel group committed to excellence and teamwork.
- Benefits: Career development training, discounts, wellbeing support, and staff appreciation events.
- Other info: Enjoy a supportive environment with growth opportunities and recognition for your contributions.
- Why this job: Be a key player in creating unforgettable guest experiences every night.
- Qualifications: Strong leadership skills, problem-solving mindset, and previous night operations experience.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Take charge of the entire Front Office operation, ensuring seamless service and high standards.
- Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
- Own the Night Audit, ensuring all reports and records are accurate and up to date.
- Be the face of leadership in the absence of senior managers, taking full responsibility for the hotel.
- Handle security and emergency procedures, ensuring guest and staff safety at all times.
- Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
- Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
- Stay on top of all hotel operations, making sure every department is in sync.
Qualifications
- Highly skilled assistant manager with a strong, hands-on leadership style.
- Positive, problem-solving mindset, always thinking one step ahead.
- Exceptional communication skills and a guest-oriented approach.
- Flexibility & dedication to providing the best for guests.
- Passion for excellence and commitment to delivering flawless service.
- Previous experience in a similar role, with a strong understanding of night operations.
Benefits
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end-of-year awards.
Growth Opportunities
- Equipped, trained, and supported to do the best job possible.
- Part of an inclusive, friendly, positive, and constructive environment.
- Encouraged to learn, grow, and develop in the role.
- Recognised for work done, with valued views and ideas.
- Clear understanding of ambition and ability to contribute daily.
Assistant Night Manager in Cardiff employer: The Celtic Collection
As an Assistant Night Manager at The Celtic Collection, you will thrive in a supportive and inclusive environment that prioritises employee growth and development. With access to career training from day one, generous discounts on hotel stays and leisure memberships, and a strong focus on wellbeing, this role offers a rewarding experience where your contributions are recognised and valued. Join a team that is dedicated to delivering exceptional service while ensuring a positive work culture and opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Night Manager in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Night Manager in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
