At a Glance
- Tasks: Lead a talented team and ensure exceptional 5* guest experiences in a luxury spa.
- Company: Join The Celtic Collection, a renowned 5-star resort with a focus on wellbeing.
- Benefits: Competitive pay, staff benefits, training, and career progression opportunities.
- Other info: Collaborative culture with supportive leadership and a focus on personal development.
- Why this job: Shape unforgettable experiences in a stunning environment while developing your leadership skills.
- Qualifications: 18 months as a Senior Spa Therapist and NVQ Level 3 in Beauty Therapy required.
The predicted salary is between 28500 - 30000 £ per year.
Are you ready to take the next step in your spa career and lead within one of the UK’s most iconic 5‑star resort destinations? At The Celtic Collection, we’re searching for a motivated and passionate Spa Supervisor to help shape unforgettable guest experiences at our renowned Forum Spa and Ocius Treatment Rooms. Join us, and be part of a team that blends luxury, wellbeing, and world‑class service in everything we do.
Why You’ll Love This Role
As our Spa Supervisor, you’ll become a key part of our spa leadership team, guiding, motivating, and inspiring a talented group of therapists while ensuring every guest receives exceptional 5* care. You’ll thrive in a fast‑paced, high‑end environment where your ideas, standards, and eye for detail help deliver excellence across all spa operations.
What You’ll Be Doing
- Supporting the day‑to‑day running of the Forum Spa & Ocius treatment spaces
- Delivering and inspiring 5* standards in treatments, service, and presentation
- Leading and supporting a team of therapists, ensuring smooth, efficient operations
- Managing scheduling, stock control, admin tasks, and treatment bookings
- Handling guest feedback with professionalism and care
- Taking an active leadership role—team communication, development, briefings
- Stepping up as Duty Manager in the absence of senior spa leadership
- Performing treatments to luxury brand standards
What We’re Looking For
- At least 18 months’ experience as a Senior Spa Therapist
- VTCT NVQ Level 3 in Beauty Therapy
- A confident communicator and natural team motivator
- Strong organisational skills and experience in spa operations
- Ability to deliver and uphold impeccable 5* treatment standards
- Experience with stock control and spa/salon software systems
- Desirable: experience in a luxury 5* spa, hot stones, advanced beauty skills, Elemis training, leadership experience, or exposure to large spa teams.
What We Offer
- A stunning environment to work in — one of the UK's leading spa resorts
- Strong focus on your development, training, and progression
- Staff benefits across The Celtic Collection
- Supportive leadership team and a collaborative spa culture
- Be part of an award‑winning, industry‑leading wellness experience
The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Spa Supervisor in Caerleon employer: The Celtic Collection
At The Celtic Collection, we pride ourselves on being an exceptional employer, offering a stunning work environment in one of the UK's premier 5-star resort destinations. Our supportive leadership team fosters a collaborative culture that prioritises employee development and progression, ensuring that as a Spa Supervisor, you will have the opportunity to inspire a talented team while delivering world-class service. Join us to be part of an award-winning wellness experience where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor in Caerleon
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your leadership skills. Think about examples from your experience that highlight how you've motivated teams and delivered exceptional service. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere—focus on places that align with your values and career goals. Check out our website for openings at The Celtic Collection and tailor your approach to show why you’d be a perfect fit for the Spa Supervisor role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. It’s a simple way to stand out and remind them why you’re the right choice for their team.
We think you need these skills to ace Spa Supervisor in Caerleon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through! We want to see how motivated you are to lead a team and create unforgettable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in luxury spa settings. We love seeing specific examples of how you've delivered 5* standards in your previous roles—so don’t hold back!
Be Professional Yet Personal:While we appreciate professionalism, we also want to get a sense of who you are. Use a friendly tone in your cover letter, and share a bit about your journey in the spa world—what drives you and what makes you unique!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Celtic Collection!
How to prepare for a job interview at The Celtic Collection
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa treatments and services. Familiarise yourself with the luxury brands used in the spa, like Elemis, and be ready to discuss your experience with various treatments. This shows you're not just passionate but also knowledgeable about what makes a 5-star experience.
✨Showcase Your Leadership Skills
As a Spa Supervisor, you'll need to lead a team effectively. Prepare examples of how you've motivated and inspired your colleagues in the past. Think about times when you handled feedback or resolved conflicts, as these will demonstrate your ability to manage a team in a high-pressure environment.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling guest complaints or managing scheduling conflicts. Practise your responses to these scenarios, focusing on how you would maintain 5-star service while ensuring smooth operations. This will show your problem-solving skills and commitment to guest satisfaction.
✨Dress the Part
First impressions matter, especially in a luxury setting. Dress smartly and professionally for your interview, reflecting the high standards of the spa. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself to guests.
