At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences at our 5-star resort.
- Company: Join The Celtic Collection, a leader in hospitality with a focus on excellence.
- Benefits: Enjoy competitive pay, career development, discounts, and a supportive work environment.
- Other info: Join a friendly, inclusive team that values your ideas and supports your growth.
- Why this job: Be a key player in creating unforgettable experiences for guests while growing your career.
- Qualifications: Previous experience in night operations and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join the “Greatest Story in Hospitality” by becoming one of our “Hospitality Heroes” as a Resort Assistant Night Manager based at our 5‑star hotel – just one of the fantastic opportunities we offer from “Manor to Marina”.
Ideal Hero Will Have:
- A highly skilled assistant manager with a strong, hands‑on leadership style—someone who tackles challenges head‑on and thrives under pressure.
- A positive, problem‑solving mindset, always thinking one step ahead.
- Exceptional communication skills and a guest‑oriented approach.
- Flexibility and dedication—our guests deserve the best, and sometimes that means going the extra mile.
- A passion for excellence—our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
- Previous experience in a similar role, with a strong understanding of night operations.
Responsibilities:
- Take charge of the entire Front Office operation, ensuring seamless service and high standards.
- Support the Night Manager by monitoring guest satisfaction and spotting trends to enhance experiences.
- Own the Night Audit, ensuring all reports and records are accurate and up to date.
- Be the face of leadership in the absence of senior managers—taking full responsibility for the hotel.
- Handle security and emergency procedures like a pro, ensuring guest and staff safety at all times.
- Provide a clear and detailed handover to the early staff/Duty Manager, keeping operations smooth.
- Conduct Health & Safety checks and Night Walks, ensuring everything is in top shape.
- Stay on top of all hotel operations, ensuring every department is in sync.
Benefits:
- Access to career development training from day one.
- Discounts on food & beverage and hotel stays.
- Discounted leisure membership.
- Free GP virtual appointment service.
- 24/7 wellbeing helpline.
- NEST pension scheme.
- Social Club.
- Staff appreciation events.
- Monthly and end‑of‑year awards.
Growth:
As a Celtic Collection employee, you will be able to say – I am equipped, trained, and supported to do THE BEST JOB I CAN. I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS. I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment. I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role. I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED. I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.
Recruitment Information:
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Resort Assistant Night Manager in Caerleon employer: The Celtic Collection
Join The Celtic Collection as a Resort Assistant Night Manager and be part of a vibrant team dedicated to delivering exceptional hospitality in our stunning 5-star hotel located in Newport. We offer competitive pay, extensive benefits including career development training, and a supportive work culture that values your contributions and encourages personal growth. Experience a workplace where your ideas are appreciated, and you can truly make a difference in creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Assistant Night Manager in Caerleon
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at the Celtic Collection. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to night operations and guest satisfaction. We want you to showcase your problem-solving skills and leadership style, so think of examples that highlight your experience.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you show up for your interview—it's all part of being a Hospitality Hero!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at the Celtic Collection.
We think you need these skills to ace Resort Assistant Night Manager in Caerleon
Some tips for your application 🫡
Show Your Leadership Skills:As a Resort Assistant Night Manager, we want to see your hands-on leadership style shine through. Share examples of how you've tackled challenges and led teams in previous roles. This will show us you're ready to take charge!
Highlight Your Guest-Focused Mindset:Make sure to emphasise your exceptional communication skills and guest-oriented approach. We love candidates who can think one step ahead and are dedicated to providing top-notch service, so let that passion for excellence come through!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experience. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Celtic Collection
✨Know Your Night Operations
Make sure you brush up on your knowledge of night operations before the interview. Understand the key responsibilities of a Resort Assistant Night Manager, like handling the night audit and ensuring guest safety. This will show that you're not just interested in the role but also prepared to take charge.
✨Showcase Your Leadership Style
Be ready to discuss your hands-on leadership style and how you tackle challenges. Prepare examples from your past experiences where you led a team under pressure or resolved guest issues effectively. This will highlight your problem-solving mindset and ability to thrive in a fast-paced environment.
✨Communicate with Confidence
Exceptional communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to providing excellent guest service.
✨Emphasise Your Guest-Oriented Approach
During the interview, make it clear that you have a passion for delivering flawless service. Share specific instances where you went the extra mile for guests or improved their experience. This will demonstrate your commitment to the hotel's high standards and guest satisfaction.
