Job Title: Customer Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours: 37.5 per week | Permanent
Pay: £12.77 per hour + excellent benefits
Job ID -REQ6585
Overview
Looking for a customer service role in Newport where your communication skillsreally make a difference?
We’re hiring a Customer Services Associate to join our Guest Relations team.This is a phone and email-based role, ideal for candidates from call centres,contact centres, retail customer service or office-based service roles.
You’ll handle inbound enquiries, support our guests with bookings andinformation, and deliver a warm, professional service every time.
What you’ll be doing
- Responding to inbound calls and emails from guests
- Providing clear, accurate information about our hotels, dining and facilities
- Delivering a friendly, professional and helpful service on every interaction
- Taking ownership of guest queries and resolving them efficiently
- Creating a positive experience from the first contact to resolution
What we’re looking for
- Experience in a customer service, call centre or contact centre role
- Excellent verbal and written communication skills
- Confidence handling a high volume of calls or enquiries
- A calm, organised approach with strong attention to detail
- A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premiumhospitality environment - combining the pace of a contact centre with a morepersonal, rewarding guest experience.
Benefits include
- Career development from day one
- Discounts on hotel stays, food and drink
- Discounted gym & leisure membership
- Free GP virtual service
- 24/7 wellbeing support
- Pension scheme
- Social events and recognition awards
The Celtic Collection is committed to being an equal opportunities employer. Wewelcome applications from all individuals regardless of age, disability, genderidentity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
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Guest Relations Associate in Caerleon employer: The Celtic Collection
The Celtic Manor Resort offers a dynamic and supportive work environment where you can develop your practical trade skills while ensuring the safety and comfort of our guests. With a strong focus on employee growth and a commitment to excellence in hospitality, you'll find numerous opportunities for professional development and collaboration within a passionate team. Located in the stunning surroundings of Wales, working here means being part of a prestigious collection that values both its employees and the exceptional experiences they create.
