Front Office Manager - Coldra Court Hotel in Caerleon

Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Front Office Manager based at our Coldra Court Hotel – just one of the fantastic opportunities we offer from ‘Manor to Marina’.

Responsibilities

• Maintain the highest level of service quality throughout the property.
• Be the backbone of Front Office – provide seamless operational support for a smooth and flawless guest experience.
• Go beyond expectations – anticipate guest needs and create moments that leave a lasting impression.
• Stay cool under pressure – thrive in fast‑paced environments and keep things running effortlessly during peak times.
• Turn first‑time guests into loyal visitors – create such an incredible experience that they can’t wait to return!

Qualifications

• A highly skilled manager with a strong, hands‑on leadership style – someone who tackles challenges head‑on and thrives under pressure.
• Outstanding people management skills – you’ll inspire, organise, and lead a high‑performing team to success.
• Rooms Division expertise – your experience in this sector of the hospitality industry is essential, especially in a quality‑driven, high‑volume environment.
• Flexibility & dedication – our guests deserve the best, and sometimes that means going the extra mile.
• A passion for excellence – our guests have high expectations, and we need someone who shares our commitment to delivering flawless service.
• Opera system knowledge – a plus, but not a dealbreaker!

Benefits

• Access to career development training from day one.
• Discounts on food & beverage and hotel stays.
• Discounted leisure membership.
• Free GP virtual appointment service.
• 24/7 wellbeing helpline.
• NEST pension scheme.
• Social Club.
• Staff appreciation events.
• Monthly and end‑of‑year awards.

Growth with us

• I am equipped, trained, and supported to do THE BEST JOB I CAN.
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment.
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role.
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.