At a Glance
- Tasks: Welcome guests and ensure smooth check-ins and check-outs at our iconic resort.
- Company: Join The Celtic Manor Resort, a leader in five-star hospitality.
- Benefits: Enjoy competitive pay, discounts, wellbeing support, and career development.
- Other info: Join a friendly team with opportunities for growth and recognition.
- Why this job: Be the face of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Passion for guest service and ability to thrive in a fast-paced environment.
The predicted salary is between 25000 - 27000 £ per year.
Be Part of the Greatest Story in Hospitality. Step into a world of five‑star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.
What Makes You Our Ideal Hospitality Hero?
- A calm, confident, and professional presence – even during busy times
- A genuine passion for delivering world‑class guest service
- The ability to juggle tasks with ease while keeping a positive attitude
- A proactive, guest‑first mindset in a fast‑paced environment
What You’ll Be Doing
- Greet guests with a warm welcome and ensure smooth check‑ins and check‑outs
- Manage individual and group arrivals using our hotel systems
- Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
- Leave a lasting impression by delivering a seamless, five‑star experience from start to finish
Why You’ll Love Working With Us
- Career development and training from day one
- Discounts on dining, hotel stays, and leisure membership
- Free virtual GP appointments and 24/7 wellbeing support
- NEST pension scheme
- Monthly and annual staff awards
- Social events and appreciation celebrations
Grow With Us
- I am equipped, trained, and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly, positive and constructive environment
- I am encouraged to learn, grow and develop and to try new things in my role
- I am thanked and recognised for the work I do, and my views and ideas are valued
- I am crystal clear about our ambition, and I can contribute to it every day
Recruitment Information
We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.
Front Office Agent in Caerleon employer: The Celtic Collection
At The Celtic Manor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions career development and personal growth. As a Front Office Agent, you'll enjoy competitive pay, fantastic benefits including discounts on dining and leisure, and a supportive environment where your contributions are valued and recognised. Join us in Newport, where every day presents an opportunity to deliver five-star service and create unforgettable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in Caerleon
✨Tip Number 1
Get to know the company! Research The Celtic Manor Resort and its values. When you walk in for your interview, you’ll be able to show off your knowledge and passion for their five-star service.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to juggle tasks or handle difficult guests. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and approachable when you arrive for your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at The Celtic Collection right there.
We think you need these skills to ace Front Office Agent in Caerleon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Front Office Agent role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to juggle tasks and provide world-class service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at The Celtic Manor Resort.
How to prepare for a job interview at The Celtic Collection
✨Know the Company Inside Out
Before your interview, take some time to research The Celtic Manor Resort. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Guest Service Skills
As a Front Office Agent, delivering exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your calmness under pressure and how you maintained a positive attitude during busy times.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing multiple tasks. Practising your responses can help you articulate your thoughts clearly. Remember to use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part and Bring Your Smile
First impressions matter! Dress smartly and professionally for your interview, reflecting the five-star service ethos of the resort. Don’t forget to bring your warm smile – it’s part of what makes you a great fit for this role!
