At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences at a luxury resort.
- Company: Join The Celtic Collection, a prestigious 5-star hospitality brand.
- Benefits: Enjoy competitive pay, discounts, wellness support, and career development opportunities.
- Other info: Work in an inclusive environment with recognition and appreciation for your contributions.
- Why this job: Be part of a dynamic team that values your ideas and growth in hospitality.
- Qualifications: Experience in hotel front office roles and a passion for exceptional service.
The predicted salary is between 13.28 - 13.28 £ per hour.
Are you a passionate hospitality professional who loves creating exceptional first impressions and leading a team to success? We are looking for an engaging and motivated Front of House Supervisor to help lead our Front Office operation at our prestigious 5-star resort. You'll be at the heart of the guest journey, supporting our Reception and Concierge teams to deliver seamless, memorable experiences from arrival through to departure.
As a Front Office Supervisor, you'll play a key role in ensuring every guest receives a warm Welsh welcome while supporting the day-to-day operation of one of the region's leading luxury hospitality destinations. Join the "Greatest Story in Hospitality" and become one of our Hospitality Heroes as part of The Celtic Collection's award-winning team.
Our Ideal Hero Will Have:
- Previous experience within a hotel Front Office, Reception, Concierge or Rooms Division environment
- The ability to lead from the front, inspiring and motivating colleagues to deliver exceptional service
- A passion for creating memorable guest experiences and building guest loyalty
- Confidence in managing daily operational challenges with a calm, positive and solution-focused approach
- Strong organisational skills and the ability to prioritise effectively in a fast-paced environment
- Experience supporting or supervising teams, ensuring high standards are consistently maintained
- Excellent communication skills and a genuine passion for luxury hospitality
Implementing Our "Yes, We Can" Philosophy, You Will:
- Lead and support the Reception and Concierge teams throughout your shift
- Ensure every guest receives a smooth, professional and welcoming experience from check-in to check-out
- Act as a point of contact for guests, handling enquiries and resolving issues with confidence and care
- Support the training, coaching and development of team members
- Monitor departmental standards and drive service excellence across all Front Office touchpoints
- Work closely with other hotel departments to ensure a seamless guest experience
- Help create a positive, engaged and high-performing team culture
Why Join The Celtic Collection?
This is more than just a job. It's an opportunity to develop your hospitality career within one of the UK's most recognised luxury hospitality collections.
- Access to career development and training opportunities from day one
- Discounts on food and beverage across the Collection
- Discounted hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and annual recognition awards
Grow With Us
- I am equipped, trained and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly, positive and constructive environment
- I am encouraged to learn, grow and develop and try new things
- I am thanked and recognised for the work I do, and my views and ideas are valued
- I am clear about our ambition and understand how I can contribute to it every day
Recruitment Information
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals regardless of age, background or experience.
Front of House Supervisor in Caerleon employer: The Celtic Collection
As a Sales Executive at ICC Wales, you will be part of a dynamic team that thrives on collaboration and innovation in a vibrant location. We offer competitive pay, a supportive work culture, and ample opportunities for professional growth, making it an ideal environment for those seeking a rewarding career in sales.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor in Caerleon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Celtic Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Celtic Collection
Don't be shy about reaching out to The Celtic Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Supervisor in Caerleon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Celtic Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Celtic Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
