At a Glance
- Tasks: Assist guests with inquiries via phone and email, ensuring a positive experience.
- Company: Join the Celtic Manor Resort, a premium hospitality destination in Newport.
- Benefits: Enjoy competitive pay, discounts, wellness support, and career development from day one.
- Other info: Be part of an inclusive team with opportunities for social events and recognition.
- Why this job: Make a real difference in guest experiences while developing your customer service skills.
- Qualifications: Experience in customer service and excellent communication skills are essential.
The predicted salary is between 12.77 - 12.77 £ per hour.
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours: 22.5 per week | Permanent
Pay: £12.77 per hour + excellent benefits
Overview
Looking for a customer service role in Newport where your communication skills really make a difference? We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles. You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.
What you’ll be doing:
- Responding to inbound calls and emails from guests
- Providing clear, accurate information about our hotels, dining and facilities
- Delivering a friendly, professional and helpful service on every interaction
- Taking ownership of guest queries and resolving them efficiently
- Creating a positive experience from the first contact to resolution
What we’re looking for:
- Experience in a customer service, call centre or contact centre role
- Excellent verbal and written communication skills
- Confidence handling a high volume of calls or enquiries
- A calm, organised approach with strong attention to detail
- A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience. Benefits include:
- Career development from day one
- Discounts on hotel stays, food and drink
- Discounted gym & leisure membership
- Free GP virtual service
- 24/7 wellbeing support
- Pension scheme
- Social events and recognition awards
Additional information
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible. In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance. The Celtic Collection is committed to being an inclusive opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
Customer Services Associate in Caerleon employer: The Celtic Collection
Celtic Manor Resort is an exceptional employer, offering a vibrant work culture where your customer service skills can shine in a premium hospitality setting. With a focus on employee growth, you will benefit from career development opportunities, generous discounts on hotel stays and leisure activities, and comprehensive wellbeing support. Join us in Newport for a rewarding experience that combines professional fulfilment with a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Associate in Caerleon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The Celtic Collection and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The Celtic Collection and let us see your personality shine through!
We think you need these skills to ace Customer Services Associate in Caerleon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The Celtic Collection.
Get Familiar with Our Brand:Before applying, take some time to learn about The Celtic Collection and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The Celtic Collection
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The Celtic Collection.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The Celtic Collection will surely appreciate.
