At a Glance
- Tasks: Deliver luxury treatments and create unforgettable guest experiences in a spa environment.
- Company: Join the Celtic Manor Resort Spa, a leader in luxury hospitality.
- Benefits: Competitive pay, training, discounts, and wellness support.
- Other info: Enjoy a supportive, inclusive environment with great career growth opportunities.
- Why this job: Be part of a passionate team dedicated to wellness and guest satisfaction.
- Qualifications: NVQ Level 3 in Complementary Therapy preferred, but newly qualified are welcome.
The predicted salary is between 27000 - 28000 £ per year.
Step into the world of luxury and wellness at the Celtic Manor Resort Spa, where you will join a team of heroes, helping to deliver the Greatest Story in Hospitality. As a Complementary Therapist at The Celtic Manor Resort, you will focus your passion on creating unforgettable guest experiences through a genuine commitment to bespoke luxury. Your talent will be to create personalised, memorable experiences, building relationships that will foster long‑term guest loyalty, ensuring they come back and bring others with them.
Ideal Candidate
- Whether you are newly qualified or already have some experience, if you are passionate about wellness and delivering transformative guest experiences in a luxury spa environment, we would love to hear from you.
- AVTCT NVQ Level 3 in Complementary Therapy or Massage Therapy – however, newly qualified therapists are welcome to apply.
- An exceptional understanding of guest care and the desire to deliver unrivalled, five‑star treatment standards.
- Ability to create an environment that is of pure peace and relaxation for every guest.
- A genuine passion for delivering exceptional guest experiences.
- A genuine interest in holistic spa treatments, customising treatments based on needs and guest preferences.
- A warm, confident, and professional communication style.
- Immaculate grooming standards and people skills, able to connect with guests and colleagues at all levels.
- The enthusiasm and physical readiness to perform a full day of treatments (with plenty of support and breaks!).
Implementing Our ‘Yes, We Can’ Philosophy, You Will
- Take ownership of your role and perform a range of luxury treatments to the highest standards.
- Maintain fully stocked and pristine treatment rooms.
- Enhance guest spend by providing guest‑centric experiences, thoughtful product suggestions and treatment recommendations.
- Support your team and step in where needed.
- Meet daily and monthly sales targets (with commission rewards!).
- Continuously improve your skills through feedback and training.
- Ensure any guest concerns are promptly escalated to management.
Be Recognised and Rewarded
- Excellent training and career development from day one, partnered with industry‑leading specialist training providers.
- Free access to e‑learning platform offering job‑specific training and personal growth courses.
- Free on‑site parking.
- Exclusive Elemis welcome gift to get you started in style.
- Elemis product commission.
- Discounts on dining and hotel stays.
- Discounted leisure club membership.
- Free virtual GP appointments.
- 24/7 wellbeing support line.
- NEST pension scheme.
- Social events, appreciation programs and annual recognition awards with generous prizes.
- Long Service awards.
- Financial incentives for bringing talent to The Celtic Collection via the “Refer a Friend” scheme.
Grow With Us
- I am equipped, trained, and supported to do THE BEST JOB I CAN.
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS.
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment.
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role.
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED.
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY.
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Complementary Therapist in Caerleon employer: The Celtic Collection
At The Celtic Manor Resort Spa, we pride ourselves on being an exceptional employer, offering a nurturing environment where your passion for wellness can flourish. With a commitment to employee growth through comprehensive training and development opportunities, alongside a supportive and inclusive work culture, you will thrive in delivering bespoke luxury experiences. Enjoy fantastic benefits such as free access to e-learning, discounts on dining and hotel stays, and a strong focus on employee recognition, making this the perfect place for those seeking meaningful and rewarding employment in Newport.
StudySmarter Expert Advice🤫
We think this is how you could land Complementary Therapist in Caerleon
✨Tip Number 1
Get to know the Celtic Manor Resort Spa inside out! Familiarise yourself with their treatments and ethos. When you walk in for that interview, show them you’re not just another applicant – you’re genuinely excited about what they do.
✨Tip Number 2
Practice your people skills! As a Complementary Therapist, connecting with guests is key. Role-play with friends or family to nail that warm, confident communication style they’re after.
✨Tip Number 3
Show off your passion for wellness! Share your personal experiences with holistic treatments during the interview. This will help you stand out as someone who truly cares about delivering exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complementary Therapist in Caerleon
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for wellness and luxury treatments right from the start. Share your experiences and what drives you to create unforgettable guest experiences in your application.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our values and the role. We love seeing candidates who understand our commitment to bespoke luxury and guest care.
Be Professional Yet Warm:Your communication style matters! Use a friendly tone while maintaining professionalism. This reflects the warm, confident approach we value in our team members at The Celtic Manor Resort.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our amazing team!
How to prepare for a job interview at The Celtic Collection
✨Know Your Treatments
Make sure you’re well-versed in the various treatments you’ll be offering. Brush up on your knowledge of holistic therapies and be ready to discuss how you can customise treatments based on guest preferences. This shows your passion and commitment to delivering exceptional experiences.
✨Showcase Your Guest Care Skills
During the interview, highlight your understanding of guest care. Share examples of how you've created memorable experiences for clients in the past. This will demonstrate your ability to foster long-term guest loyalty, which is key for a role in a luxury spa environment.
✨Emphasise Your Communication Style
A warm and confident communication style is essential for this role. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios with a friend to ensure you come across as approachable and engaging during the interview.
✨Dress the Part
First impressions matter, especially in a luxury setting. Ensure you present yourself impeccably, reflecting the grooming standards expected at The Celtic Manor Resort. This not only shows your professionalism but also your understanding of the spa's ethos.
