Access and Triage Administrator (Safe Spaces Bank)

LOCATION: Bradford District

SALARY: £13.96 per hour

HOURS: Ad-hoc relief shifts: Monday to Sunday 10:00am to 4:00pm or 4:00pm – 10:00pm

ACCOUNTABLE TO: Quality & Safety Service Manager

This is a bank position with no guaranteed hours. Work will be offered on an as-needed basis according to service requirements.

The Service

Safe Spaces is a collaborative service run in partnership with The Cellar Trust, BDC Mind, Bradford District Care NHS Foundation Trust and Bradford Metropolitan District Council. It offers a calm and friendly alternative to A&E for people in mental distress between the hours of 12.30pm – 2.30am, 365 days per year; it is available to people who live in Bradford, Airedale, Wharfedale or Craven. Safe Spaces is a non-clinical, supportive environment designed to help people in crisis stay safe, work through and understand their feelings, and then support them to access the support they need going forward.

Purpose of the Job:

As a Bank Access and Triage Administrator, you will provide administrative and triage support to the Safe Spaces service on an as-required basis, ensuring referrals from service members and professionals are managed safely, sensitively and efficiently via telephone and online platforms. This includes assessing the appropriateness of referrals (triage), evaluating risk and coordinating bookings in a timely and sensitive manner, underpinned by a commitment to trauma-informed practice.

You will also provide high-quality administrative support to the Safe Spaces team, requiring strong organisational, communication and IT skills. The role demands excellent attention to detail and the ability to handle information with discretion and confidentiality.

Working both independently and collaboratively within a small team, you will take a proactive approach to tasks, ensuring they are completed accurately and efficiently, with effective time management.

Who you are

You will demonstrate an empathetic, non-judgemental approach and be able to communicate effectively with people experiencing mental distress. You will be comfortable working independently, managing competing priorities, and adapting to the needs of a busy service while contributing positively as part of a wider team.

Main Duties:

• Receive referrals from service members via telephone or online platforms and record them accurately on the client management system.
• Deal with any enquiries or referral support needs from service members and professionals.
• Triage referrals, assess risk and coordinate appointments and transport arrangements where appropriate.
• Log all communications relating to a service member on the online client management system.

• Ensure the online client management system is kept up to date and used accurately in line with service requirements.
• Ensure service data is collected and recorded accurately, in line with service procedures and data protection requirements.
• Work in line with all relevant safeguarding policies and procedures, ensuring concerns are escalated appropriately.
• Attend and complete mandatory training and any role-specific training required to undertake shifts safely and effectively.
• Attend supervision, team meetings and briefings as required to support effective working within the service.
• Undertake other duties reasonably required within the scope of the role.

Values and Behaviours:

• Promote a culture of respect, challenging discrimination and stigma wherever encountered.
• Demonstrate a consistent belief in people and tenacity in supporting them to improve their future.
• Be passionate about our work and committed to delivering a high-quality service.
• Be committed to doing things well and identifying opportunities for improvement.
• Demonstrate effective partnership and team working.

Person Specification

Listed below are the knowledge, experience, skills and values required for this role. These will be assessed through your application and where applicable, through assessment and interviewing following shortlisting.

Knowledge	Method
Qualifications to GCSE Grade 4 or above, or significant equivalent experience	Application
Awareness or knowledge and/or lived experience of the challenges facing people who have difficulties relating to their mental health.	Application Assessment
Working knowledge of general admin practices and office procedures	Assessment
Experience
2 years’ experience working in clerical, admin or office-based roles	Application
Experience of data entry and maintaining records using Excel and/or other software.	Assessment
Some experience of operating client or customer management systems	Application
1 years’ experience of a customer or client-facing role	Application
1 years’ experience of working with or supporting individuals experiencing mental health difficulties	Application Assessment
Skills
Ability to communicate effectively and build rapport with colleagues, service members and partner organisations.	Assessment
Good customer service and communication skills both in person and on the phone	Assessment
Excellent written skills and the ability to produce documents, meeting notes and reports.	Application Assessment
Competent in Microsoft Office and excellent database skills (accurate data entry and extraction)	Assessment
Accurate data entry and extraction skills	Assessment
Ability to always handle sensitive data with confidentiality	Assessment
Values
A firm belief that all people matter and deserve respect	Assessment
An evidenced belief that everyone can change	Assessment
A track record of delivering on your commitments	Assessment
A personal commitment to equity, diversity, and inclusion	Assessment

The closing date for this role is Sunday 18 October 2026. Shortlisted candidates will be invited to attend an assessment morning on Monday 26 October 2026