Property Claims Manager in Maidstone

Claims Manager / Helpdesk Manager Ashford | Full-time – 8am to 4pm (flexibility for the right candidate) £30,000 - £35,000 + 2 guaranteed bonuses across 12 months PLUS one performance related bonus
Ownership. Responsibility. Variety. Are you an experienced Claims, Maintenance or Helpdesk professional who enjoys taking ownership, managing multiple priorities and making sure things get done? The CDR Collective is partnered exclusively with a successful, family-run property services business to recruit for an experienced Claims Manager to join the new Head Office facility in Ashford. The business delivers property reinstatement and contents repair or replace services to insurers and loss adjusters across Southern England. The new Ashford facility is an important part of its next stage of growth, and this Claims Manager position will play a key part in its day-to-day operation. With around 75 live property damage claims at any one time, this is a hands-on position where you'll coordinate claims, people and information from initial instruction through to completion. You'll also work closely with the business owners, combining claims management with PA and Head Office responsibilities. What you'll take ownership of as the Claims Manager Claims management. ·
Acknowledge new claims promptly, establish what is required and arrange for the relevant technician to deal with the specific issue. ·
Keep insurers, loss adjusters, clients, contractors and site teams informed as claims progress. ·
Chase outstanding instructions, approvals and information, monitoring progress and escalating anything requiring attention. ·
Manage and check claims data, maintaining accurate files and documentation. ·
Prepare scopes of work, claim summaries and invoices. PA & Head Office support ·
Provide direct PA support to the MD, including diary and meeting management, reports, correspondence, minutes and follow-up actions. ·
Help oversee the Ashford office and warehouse and coordinate suppliers, operational staff and contractors. ·
Support document control, administration and improvements to systems and processes. About you Experience in claims, maintenance coordination or a helpdesk environment is essential. We're looking for someone who is organised, resilient and naturally good with people. You will be dealing with owners, technicians, insurers, loss adjusters and clients, so being comfortable with different personalities and keeping communication clear is just as important as keeping on top of the detail. You'll be confident making decisions, asking questions, picking up the phone and dealing with whatever the day brings. You'll enjoy being part of a business where people know each other, get involved and work together to get the job done. Experience of property damage claims, maintenance, repairs or service requests would be particularly relevant. Why this role? This Claims Manager position has been introduced following 80% business growth this year, supported by a major contract with a leading insurer. You'll have direct access to the MD, genuine responsibility and the opportunity to help shape the new Ashford facility as it develops. It's also a role with real breadth. Alongside claims, you'll be involved in the Head Office operation, supporting the MD and helping improve systems and processes as the business grows. If you're looking for more responsibility, more variety and a role where your judgement and contribution will genuinely be noticed, this could be an interesting next step. 2 stage Interviews Early October with an ASAP start date. Please include reference details.
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