Customer Service Team Leader Maidstone | £35,000 | Full-time We're partnered with a family run retail healthcare business that genuinely loves its customers, and looks after its team just as well to recruit for a Customer Service Team Leader. Every person who walks into one of their branches should leave feeling looked after. They're now looking for a Customer Service Team Leader who shares that mindset and can help bring it to life consistently across every branch. This is a chance to take on real responsibility and make a genuine difference across the branches, with owners who care about their team as much as their customers. Day to day, you'll be a friendly, familiar face for customers, answering calls, booking quality appointments, and helping with product support in branch. You won't be managing people in the traditional sense; it's about leading by example and raising standards across the business. You'll learn from one of the top-performing branches and help share that best practice with your colleagues, while also helping introduce a new stock take process. Once a month you will visit the other branches, with regular catch ups by phone or video in between, so you'll get to know everyone in the business without living on the road. Are you someone confident, warm and genuinely good with people? Someone not afraid to ask questions, speak up when something's not working, and bring people along with them, even when there's a bit of resistance to change? If so then, read on... As Customer Service Team Leader, you'll be responsible for: Answering customer service calls and enquiries, and turning them into quality appointments and follow ups Giving customers a brilliant experience in branch, including help with product support Matching each customer with the right technician Learning from a top performing branch and helping other teams adopt what works Introducing a stock take process for the business Liaising with suppliers Visiting branches monthly (and catching up remotely in between) to see how things are going Keeping on top of admin, data entry and systems Helping every branch feel supported, consistent and proud of what they do About you You're organised, confident and a natural with people. You care about customer service and want to help others care about it too. You've got good admin and data entry skills, you're comfortable with IT systems, and if you've ever kept on top of stock before, even better. There's no formal line management in this role. It's about influence, encouragement and setting a great example, not telling people what to do. What's in it for you: up to £35,000 salary 25 days annual leave plus
Customer Service Team Leader in Maidstone employer: The CDR Collective
The CDR Collective offers an exceptional work environment for Corporate Tax professionals in East Kent, where the focus extends beyond mere compliance to fostering meaningful client relationships and providing strategic advice. With a commitment to employee growth, the firm supports career progression through mentorship and exposure to complex advisory work, all within a collaborative and supportive team culture. Enjoy a highly competitive salary, regular social activities, and the chance to work with a diverse portfolio of clients, making this an ideal place for those seeking a rewarding and impactful career.
