At a Glance
- Tasks: Lead and develop a high-performing customs team while ensuring compliance and process improvement.
- Company: Established logistics provider with a supportive and collaborative culture.
- Benefits: Competitive salary up to £45,000, day shift role, and opportunities for team building.
- Other info: Dynamic environment with a focus on continuous improvement and career growth.
- Why this job: Shape processes and influence operations in a leadership role with real impact.
- Qualifications: 3+ years in customs processing, team leadership experience preferred.
The predicted salary is between 45000 - 45000 £ per year.
Location: Hythe - office based
Salary: Up to £45,000 + Benefits
Are you a "Customs" professional who thrives on bringing structure, improving processes, and building high-performing teams? We're partnering with a well-established logistics provider looking for a "Customs Team Leader" to take ownership of their Road Freight Customs function. This is a day shift role—a rare advantage in this sector—while offering full leadership oversight across both day and night operations.
This Customs Team Leader role is ideal for someone who not only understands customs inside out, but also enjoys creating order, driving consistency, and developing people.
The Role
- Lead, coach, and develop a structured, high-performing customs team
- Bring process, consistency, and best practice into daily operations
- Oversee end-to-end import and export customs clearance
- Act as the escalation point for complex or high-risk entries
- Ensure full compliance with HMRC, DEFRA, and regulatory requirements
- Review and refine SOPs, workflows, and operational procedures
- Monitor KPIs, accuracy, and service levels, driving continuous improvement
- Build strong relationships with customers and internal stakeholders
- Oversee duties, taxes, and deferment accounts with a focus on accuracy
You’ll also have responsibility for the night shift team, ensuring alignment, visibility, and consistency across the full operation.
What We're Looking For
- 35+ years experience in HMRC customs entry processing (CDS essential)
- Strong knowledge of HS classification, tariffs, and compliance
- Experience with DEFRA, IPAFFS, and related systems
- Background handling temperature-controlled / perishable goods
- CargoWise experience (essential)
- Previous team leadership or supervisory experience preferred
Who You Are
- A leader who is process-driven and detail-focused
- Experienced in team leadership and raising performance standards
- Organised, with the ability to prioritise in a fast-paced environment
- Proactive, accountable, and solutions-oriented
Why Apply?
- Day shift role highly sought-after in customs operations
- Salary up to £45,000
- Opportunity to shape processes and build a strong team culture
- Leadership role with real influence across day and night operations
- Supportive, collaborative working environment
If you’re ready to take ownership, bring structure to a growing function, and build a team you’re proud of—this is your opportunity. Apply now or get in touch for a confidential discussion.
