At a Glance
- Tasks: Lead a team and provide top-notch customer service in a busy retail environment.
- Company: Join a friendly, family-run healthcare retail business with 11 branches.
- Benefits: Earn up to £34,000, enjoy 25 days' leave, and work Monday to Friday.
- Other info: Full training provided; great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by supporting your team and enhancing customer experiences.
- Qualifications: Experience in customer service or retail; strong communication and organisational skills.
The predicted salary is between 34000 - 34000 £ per year.
Customer Service & Branch Manager in Healthcare Retail
Up to £34,000 salary | 25 days' annual leave
Monday-Friday, 9.00am-5.30pm | Every other Saturday, half day + time off in lieu
Permanent, Full Time | Maidstone High Street
Ready for the next step in your customer service career? This is a hands-on customer service role in a high street retail setting, with additional responsibility for supporting and leading colleagues. You'll be joining an established, independent family-run business with 11 branches as Branch Manager. It's a friendly, inclusive environment where people know each other, help each other out and work closely together across the business. It's a busy high street environment too, with lots happening every day, so there's always something to get involved in. You'll work closely with the owners and have an important role in keeping colleagues connected, supporting good communication and helping the teams work well together.
The Branch Manager role
Your customer service responsibilities will include:
- Welcoming customers and providing friendly front-of-house service
- Answering phone and in person enquiries, understanding customer requirements, discussing product options and turning suitable enquiries into on-site appointments with the right professional
- Supporting customers with product and technical questions
- Updating customer information across several systems
Alongside being customer facing, as Branch Manager, you'll:
- Build positive relationships with colleagues across the business
- Support a cohesive approach across the 11 branches
- Arrange and run the weekly Tuesday Teams meeting, including setting the agenda
- Help the owners introduce and embed new processes
- Run reports and keep information up to date
- Encourage good communication and consistent standards across the team
Could this be you?
You may already have experience in customer service, retail, reception, hospitality or a similar role and be ready to take on more responsibility. We're looking for someone who enjoys people, communicates naturally, is organised and approachable, and can build good working relationships across a busy team. You'll need good IT skills, be comfortable using different systems and reports, and be happy learning new products. Healthcare experience isn't essential; full training is provided.
Interested? If you're ready for a role where customer service, people and teamwork all matter, we'd love to hear from you. Apply today to find out more.
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