At a Glance
- Tasks: Welcome customers, manage appointments, and provide product support in a friendly environment.
- Company: Join a family-run healthcare business with a collaborative team spirit.
- Benefits: Competitive salary, 25 days' leave, and a beachside location.
- Other info: Full training provided, with opportunities to learn and grow.
- Why this job: Make a difference by helping customers find the right solutions every day.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 27000 - 29000 £ per year.
Job Description
Customer Service & Branch Advisor Healthcare Retail£27,000 £29,000 salary | 25 days' annual leave Monday Friday, 9.00am5.30pm | Every other Saturday, half day + time off in lieu Permanent, Full Time | Kent Coast | 5 minutes from the beach Why join?
You'll be joining an established, independent family-run healthcare business with 11 branches.
The teams work closely together, sharing knowledge, helping each other out and collaborating across the business.
There's plenty to learn, with full product training and the opportunity to build your knowledge as you become an integral part of the team.
You'll meet lots of different customers, learn about new products and have the satisfaction of knowing you've helped someone find the right solution.
And then there's the location just five minutes from the beach on the Kent coast.
Do you enjoy working with people?
Are you friendly, approachable and someone who enjoys meeting people face-to-face?
Do you like having plenty to do and enjoy talking to customers?We're looking for a Customer Service & Branch Advisor to join the team.
As a Customer Service & Branch Advisor, you'll be an important part of the day-to-day running of the branch.
You'll welcome customers, answer calls, book and manage appointments and keep customer information up to date across several systems.
You'll also learn about the products and support customers of all ages with product questions.
A key part of the role is handling enquiries from customers who call or visit.
You'll understand what they're looking for, talk through the options available and help turn suitable enquiries into appointments with the right professional.
Could this be you?
The successful Customer Service & Branch Advisor will: Enjoy talking to people you'll be speaking to customers face-to-face and on the phone throughout the day.
Be a good listener understanding what customers are looking for and explaining their options clearly is important.
Be a team player do your fair share, help your colleagues out and get stuck in when things get busy.
Be comfortable with technology you don't need to know the systems already, but good general IT skills are important.
Enjoy learning you'll receive product training and learn about the products and services.
Be organised you'll be juggling customers, calls, appointments and admin, so keeping on top of things matters.
You may already have experience in customer service, retail, sales, reception, hospitality or a similar role.
Healthcare experience isn't essential.
Interested?
If you're looking for a Customer Service & Branch Advisor role where you'll meet people, learn something new and be part of a team that helps each other out, we'd love to hear from you.
Apply today to find out more.
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Retail Customer Advisor in Broadstairs employer: The CDR Collective
Join a leading UK financial advisory practice in Faversham, Kent, where you will thrive in a supportive and collaborative work culture that prioritises employee well-being and professional growth. With no sales targets and all client appointments provided, this role offers a unique opportunity to focus on delivering exceptional financial guidance while enjoying the benefits of hybrid working. The company is committed to fostering a positive environment that encourages continuous learning and development, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Broadstairs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The CDR Collective. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The CDR Collective before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Customer Advisor in Broadstairs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The CDR Collective:Your cover letter is your chance to shine! Tell us why you want to work at The CDR Collective specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The CDR Collective!
How to prepare for a job interview at The CDR Collective
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
