At a Glance
- Tasks: Welcome clients, manage calls, and assist with admin tasks in a vibrant office.
- Company: A professional services firm known for its supportive work culture.
- Benefits: Competitive salary, bonus, private healthcare, and a friendly team environment.
- Other info: Enjoy a workplace with an average tenure of 8 years and great career prospects.
- Why this job: Join a dynamic team where no two days are the same and make a real impact.
- Qualifications: Experience in a similar role and strong communication skills.
The predicted salary is between 28000 - 33000 £ per year.
Onsite - Ashford (close to Ashford International)
£28,000 - £33,000 + Bonus and Private Healthcare
As part of a dedicated business, the Receptionist Administrator is responsible for all things front of house and no day is the same. You'll likely come from a similar role, within a professional services environment - Legal, Finance, Insurance and be confident when dealing with clients and colleagues alike. My client prides themselves on providing a great place to work and this is proven by the longevity of service, the average being 8 years.
Day to day tasks of the Receptionist Administrator include:
- Meet and greet at front of house, providing a warm and professional welcome
- Handling all incoming calls on a busy switchboard
- Managing enquiries and forwarding messages efficiently
- Updating client portals and assisting with billing / invoices
- Booking meeting rooms and ensuring staff and client supplies and Audio Visual requests are fulfilled
- Assisting colleagues with administrative tasks
To secure an interview, I would like to see a current CV that shows who you are, your key skills and experiences that relate to this role.
Interview process:
- Video interview with me, the recruiter
- 2 stage interview with the client in Ashford.
Locations
Receptionist Administrator in Ashford, Kent employer: The CDR Collective
Our company is an exceptional employer, offering a vibrant work culture where employees thrive in a supportive environment. With competitive salaries, bonuses, and private healthcare, we prioritise employee well-being and professional growth, ensuring that our team members feel valued and engaged. Located in Ashford, close to the International station, we provide easy access to transport links, making it convenient for our staff to commute while enjoying a fulfilling career in a dynamic professional services setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Administrator in Ashford, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The CDR Collective. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The CDR Collective before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Administrator in Ashford, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The CDR Collective:Your cover letter is your chance to shine! Tell us why you want to work at The CDR Collective specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The CDR Collective!
How to prepare for a job interview at The CDR Collective
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
