At a Glance
- Tasks: Provide top-notch reception service and support patients in a busy NHS environment.
- Company: Join Caxton Surgery, a leading GP practice in Oswestry.
- Benefits: Gain valuable experience, training, and potential full-time employment after the apprenticeship.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth and development.
- Why this job: Kickstart your career in healthcare while making a difference in people's lives.
- Qualifications: GCSE English and Maths at grade 4 or above; customer service experience is a plus.
The predicted salary is between 18500 - 25000 £ per year.
Introduction
Caxton Surgery is currently recruiting a Customer Service Specialist Apprentice.
The surgery is keen to invest in future employees from an early stage.
The role will enable the applicant to become a well‑trained member of the team.
The successful applicant will gain valuable experience working within an NHS setting.
About the Employer
The Caxton Surgery is one of the leading GP practices in Oswestry and it is located at Oswald Road, Oswestry, Shropshire, SY11 1RD.
What You'll Do
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the surgery
- Maintain and monitor the practice appointment system
- Process personal, telephone, and e‑requests for appointments
- Contact patients to book follow‑up care/appointments (including appointments for family planning and minor surgery) and pass on messages from other members of the practice
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Clinically code data on EMIS
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Complete opening and closing procedures
- Training Outcome
It is hoped that the successful applicant will continue to work on a full‑time basis with Caxton Surgery following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme).
If it transpires that continued employment with Caxton Surgery is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Team working
- Patience
- Confidentiality
- Customer service experience
Qualifications
- Desired: GCSE English 4
- Desired: GCSE Maths 4
- Course Information
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
- Working Arrangements
- Working Week: 32 hours a week shift pattern. Exact working days and hours TBC.
- Expected Duration: 1 Year
- Training Provider: SBC TRAINING LIMITED
- #J-18808-Ljbffr
Customer Service Specialist Apprentice in Oswestry employer: The Caxton Surgery
Join our friendly and modern practice in the picturesque market town of Oswestry, where we prioritise teaching and learning within a supportive multidisciplinary team. As a salaried GP, you'll benefit from a collaborative work culture, high patient satisfaction, and opportunities for professional growth, all while enjoying the stunning Welsh marches countryside. We welcome both experienced and newly qualified GPs to contribute to our commitment to exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist Apprentice in Oswestry
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like The Caxton Surgery.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like The Caxton Surgery. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Specialist Apprentice in Oswestry
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at The Caxton Surgery.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join The Caxton Surgery and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at The Caxton Surgery
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by The Caxton Surgery. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at The Caxton Surgery will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
