At a Glance
- Tasks: Protect players by analysing behaviour and ensuring compliance with AML and RG regulations.
- Company: Join Casumo, a fun and innovative online casino company committed to responsible gaming.
- Benefits: Enjoy private health insurance, wellness incentives, and flexible remote work options.
- Other info: Collaborative culture with opportunities for continuous learning and professional growth.
- Why this job: Make a real impact in player protection while developing your expertise in a dynamic environment.
- Qualifications: Experience in AML or RG, strong analytical skills, and excellent communication abilities.
The predicted salary is between 30000 - 42000 € per year.
Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us at Casumo, where you are invited to be your authentic YOU‑MO!
Company Overview
Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We’re an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.
Position Overview
As a Player Protection Analyst, you will play a critical role in protecting our players and ensuring we meet our Anti‑Money Laundering (AML) and Responsible Gambling (RG) obligations. Acting as a key escalation point within the organisation, you’ll analyse player behaviour, conduct investigations, and support regulatory reporting – all whilst helping to strengthen awareness and best practices across the business. This is a fantastic opportunity for someone passionate about compliance, investigation, and player protection to deepen their AML expertise within a dynamic and fast‑paced iGaming environment.
Responsibilities
- Interact with players regarding Anti‑Money Laundering and Responsible Gambling matters when required.
- Act as the first point of escalation for AML/RG cases and queries from internal teams.
- Conduct detailed analysis of player accounts to identify potential money laundering activities or suspicious behaviour.
- Assist the MLRO/DMLRO with Suspicious Activity Reports (SARs) and other regulatory investigations.
- Ensure accurate and up‑to‑date account records in line with AML record‑keeping requirements.
- Perform Enhanced Due Diligence (EDD) reviews and ongoing monitoring where required.
- Follow up on documentation requests related to AML obligations and regulatory standards.
- Promote AML/RG awareness as an integral part of daily operations across the company.
- Support the Player Protection Team Lead with onboarding of new team members and delivery of ad hoc training sessions.
- Develop deep subject‑matter expertise in AML and share knowledge with player‑facing teams.
- Collaborate with Payments, Ambassadors, Loyalty, Marketing, and other departments to continuously improve internal procedures and controls.
Requirements
- Previous experience in Anti‑Money Laundering (AML) or Responsible Gambling (RG), ideally within gaming, financial services, or a related regulated industry.
- Strong knowledge of AML and compliance regulations, including Suspicious Activity Reporting (SAR) and Enhanced Due Diligence (EDD) procedures.
- Experience conducting detailed account analysis to detect potential money laundering activities.
- Familiarity with AML documentation, monitoring, and record‑keeping requirements.
- Experience acting as an escalation point for AML cases and managing cross‑team queries.
- Experience supporting investigations and preparing reports for MLRO/DMLRO or regulatory authorities.
- Strong analytical skills with high attention to detail.
- Excellent communication skills, with the ability to handle sensitive matters professionally and confidently.
- Ability to work collaboratively across departments in a fast‑paced environment.
- Knowledge of the iGaming industry is considered a strong advantage.
Candidates must be willing to work on a regular shift basis: 08:00‑16:00 and 16:00‑00:00, between Monday‑Sunday.
Think we’re a good match? Apply now!
The Perks (Macedonia Office)
- Private health insurance
- Wellness incentives, including a fitness allowance and mental well‑being services
- 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
- Office lunches – three times per week
- Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
- A range of training courses, known as Casumo College, for continuous learning and growth
- Social events for building strong relationships with colleagues from all across the organisation
Our ABC values
- ASPIRE At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.
- BELIEVE Belief at Casumo isn’t just a feel‑good sticker; it’s the glue that binds us. Turning "me" achievements into "we" victories, we’re a tight‑knit crew of dreamers, doers, and relentless supporters. With a high‑five arsenal and a trusty cheerleading squad, we’re on a mission to prove that together, we’re not just strong; we’re Casumo strong.
- CARE Care is our secret ingredient, the cherry on top of our game. It’s not only about ensuring our players have a blast (responsibly, of course); it’s about weaving a fabric of support so tight, even the toughest challenges can’t tear us apart. From tailoring player experiences to being there for each other, we’re all about creating memorable moments.
Player Protection Analyst employer: The Casumo Company Limited
At Casumo, we pride ourselves on being an exceptional employer that champions diversity and inclusivity, creating a vibrant work culture where every employee can thrive. As a Player Protection Analyst in our Macedonia office, you will benefit from private health insurance, wellness incentives, and opportunities for professional growth through our Casumo College training courses. With flexible work arrangements and a supportive team environment, you'll find meaningful and rewarding employment while contributing to our mission of responsible gaming.
StudySmarter Expert Advice🤫
We think this is how you could land Player Protection Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the iGaming industry, especially those who work at Casumo. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your AML and RG knowledge. We want to see your passion for player protection, so be ready to discuss how you can contribute to our mission at Casumo.
✨Tip Number 3
Show off your analytical skills! Bring examples of how you've tackled suspicious behaviour or compliance issues in the past. We love candidates who can think critically and act decisively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Casumo family.
We think you need these skills to ace Player Protection Analyst
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your true self shine through! We want to see the real you, so don’t be afraid to show your personality and passion for player protection.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in AML and RG. We love seeing how your skills match up with what we’re looking for, so don’t hold back!
Showcase Your Skills:Use specific examples from your past experiences to demonstrate your analytical skills and attention to detail. We’re keen on seeing how you’ve tackled challenges in the past, especially in compliance and investigations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The Casumo Company Limited
✨Know Your AML and RG Stuff
Make sure you brush up on your Anti-Money Laundering (AML) and Responsible Gambling (RG) knowledge before the interview. Familiarise yourself with key regulations, Suspicious Activity Reporting (SAR), and Enhanced Due Diligence (EDD) procedures. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Analytical Skills
As a Player Protection Analyst, you'll need strong analytical skills. Prepare examples of how you've conducted detailed account analyses in the past. Think about specific instances where you identified suspicious behaviour or contributed to investigations. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Like a Pro
Excellent communication is key, especially when dealing with sensitive matters. Practice articulating your thoughts clearly and professionally. You might even want to role-play potential scenarios where you interact with players or internal teams regarding AML/RG issues. This will help you feel more comfortable during the actual interview.
✨Emphasise Team Collaboration
Casumo values teamwork, so be ready to discuss how you've worked collaboratively across departments in previous roles. Share examples of how you’ve improved internal procedures or supported colleagues in achieving compliance goals. Highlighting your ability to work well with others will align with their company culture.
