At a Glance
- Tasks: Handle guest enquiries and manage reservations to maximise hotel revenue.
- Company: Join a family-owned hotel collection that values its people.
- Benefits: Exceptional learning opportunities and best-in-class benefits.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of guest experiences and drive hotel success.
- Qualifications: Experience in hotel reservations or front office, with a passion for sales.
The predicted salary is between 26000 - 28300 £ per year.
Who we are The Sutton Hotel Collection is part of Sir Richard Sutton Ltd, a family-owned business, where our people are our family.
We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.
We give you the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future.
We aim to create environments where teams feel supported, trusted and proud of the experience they create together.
The Opportunity Were looking for a commercially minded and guest-focused Central Reservations Team Member to join our team in Windsor.
This is an exciting opportunity to play a direct role in driving revenue across three hotels while delivering a seamless, brand-aligned booking experience.
Youll be at the heart of our guest journey converting enquiries, maximising room and group revenue, and ensuring every interaction reflects the quality and character of our hotels.
This role is ideal for someone with hotel reservations or front office experience who enjoys sales, thrives on targets, and takes pride in accuracy and service excellence.
What Youll Be Doing Handling telephone enquiries confidently, maximising conversion through strong product knowledge and proactive upselling Managing reservations inboxes and OTA me...
Reservations Team Member employer: The Castle Hotel - Windsor
At The Sutton Hotel Collection, we pride ourselves on being a family-owned business that values our team as part of our extended family. Located in a vibrant area, we offer exceptional learning opportunities and best-in-class benefits, fostering a supportive work culture that prioritises personal and professional growth. Join us to be part of an organisation dedicated to excellence and the development of its people.
Contact Details:
The Castle Hotel - Windsor Recruitment Team
