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- Tasks: Lead a team to provide top-notch housing services for ex-Service personnel and their families.
- Company: The Casting Haus, dedicated to supporting those who served.
- Benefits: Competitive salary of ÂŁ45,000, Monday to Friday hours, and professional development opportunities.
- Why this job: Make a real difference in the lives of veterans and their families while developing your leadership skills.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: Join a supportive environment with a focus on quality service and community impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Housing Team Manager leads and manages the Housing Team to deliver high‑quality, customer‑focused tenancy management services for ex‑Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations. The manager oversees housing and tenancy budgets, collaborates cross‑functionally, and maintains a safe, supportive, and responsive housing environment.
Key Responsibilities
- Develop and support the Housing Team, conducting regular one‑to‑ones and performance reviews in accordance with policies and procedures.
- Recruit, induct, train, and develop staff to deliver quality services.
- Coach and support staff to address poor conduct or performance, following policy and procedures.
- Provide an effective, high‑quality, customer‑focussed service to tenants and residents, liaising with other agencies and professionals as required.
- Meet void targets and manage estate grounds, communal areas, and parking to high standards, ensuring health and safety compliance.
- Participate in the Emergency Management Team, on‑call rota, and contribute to emergency planning.
- Undertake and review risk assessments, leading specialist risk assessment management and ensuring actions are completed within deadlines.
- Provide reports and information for the Head of Housing and insurers as required.
- Oversee the housing waiting list, ensuring applications are properly assessed in line with the Allocations Policy.
- Manage lettings and allocations, ensuring re‑let targets are met and anti‑social behaviour incidents are properly investigated and resolved.
- Monetise rent arrears action, ensuring performance targets are met and timely support and advice.
- Attend court and oversee legal cases, supporting staff and providing evidence on behalf of the client.
- Work with the Support Team to encourage independence, tenants to move to fully independent accommodation where appropriate.
- Collaborate with Finance to calculate and set service charges, set budgets, and manage services within agreed budgets.
- Set performance targets and objectives for the Housing Department, conducting regular reviews through delivery plans and day‑to‑day staff management.
- Continuously improve service quality, responding to customer feedback and complaints.
- Implement and monitor health and safety policies throughout the housing provision, maintaining compliance with legislative regulations.
- Maintain records in accordance with the health and safety management system and provide required reports to the Head of Housing, insurers, and other stakeholders.
Qualifications and Experience
Required experience in housing management, preferably with ex‑Service personnel or similar vulnerable groups, strong leadership and communication skills, and a commitment to high‑quality, customer‑focussed service delivery.
Housing Manager employer: The Casting Haus
Contact Detail:
The Casting Haus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who have experience with ex-Service personnel. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching The Casting Haus and their approach to tenancy management. Show us you understand their values and how you can contribute to their mission of providing high-quality services.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and customer service. We want to see how you handle challenges and support your team in delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at The Casting Haus.
We think you need these skills to ace Housing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Manager role. Highlight your experience in housing management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with ex-Service personnel and how your leadership skills can enhance our Housing Team. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved services or led successful projects in your previous roles. We’re all about results, so let us know what you’ve accomplished!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at The Casting Haus
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Manager. Familiarise yourself with tenancy management, health and safety regulations, and how to engage effectively with tenants. This will show that you're not just interested in the role but also prepared to take it on.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be ready to discuss your leadership style. Prepare examples of how you've developed staff or handled performance issues in the past. This will demonstrate your capability to lead the Housing Team effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like managing anti-social behaviour or meeting void targets. Think through potential scenarios and your approach to resolving them. This will help you articulate your problem-solving skills during the interview.
✨Engage with Their Mission
The Casting Haus focuses on providing high-quality services to ex-Service personnel and their families. Show your passion for this mission by discussing any relevant experience or understanding of the challenges faced by these groups. This connection can set you apart from other candidates.
