Block Manager

Our client is an estate and letting agent based in St Albans, Hertfordshire. With a strong reputation since 1825, they are experts in their field and have a strong local presence for professionalism and knowledge of the market. They are looking for a Block Manager to manage a portfolio of residential blocks. The successful candidate will ensure the properties are well-maintained, while building strong relationships with residents, contractors, and stakeholders. This role requires excellent communication, organisation, and problem-solving skills, along with a solid understanding of property management and relevant legislation. The ideal candidate will have a keen eye for detail, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Property Management: Oversee the daily management of residential blocks, conducting regular site inspections and ensuring the upkeep of communal areas.
• Budget Management: Prepare and manage service charge budgets, monitor expenditure, and ensure costs are controlled within the agreed budget.
• Maintenance & Repairs: Coordinate and manage repairs and maintenance works, working with contractors to ensure high standards and timely completion.
• Section 20 Major Works Projects: Oversee and manage Section 20 consultations and coordination of major works projects, ensuring full compliance with legal requirements, managing tenders, and liaising with contractors and residents throughout the process.
• Resident Liaison: Act as the main point of contact for residents, responding to queries and addressing concerns efficiently.
• Compliance: Ensure that all properties comply with relevant legislation, including health and safety regulations, fire risk assessments, and leasehold obligations.
• Service Charge Management: Issue service charge demands, manage arrears, and oversee all aspects of service charge accounting.
• Meetings & Reporting: Organise and attend AGMs, board meetings, and other relevant meetings. Prepare and present reports on property performance, maintenance schedules, and financial matters.
• Contractor Management: Manage contracts with suppliers and contractors, ensuring performance standards are met for services such as cleaning, security, and landscaping.
• Insurance: Handle property insurance claims and renewals, ensuring adequate cover is in place for all blocks.
• LPE1 and Related Documentation: Complete and process LPE1 (Leasehold Property Enquiries) forms and other relevant documentation for property sales and transfers, ensuring accuracy and timely responses to enquiries from solicitors and managing agents.

Skills & Qualifications:

• Experience: Proven experience in block or property management, preferably managing residential blocks.
• Knowledge: A strong understanding of property management legislation, such as the Landlord and Tenant Act, health and safety regulations, and leasehold management.
• Communication: Excellent verbal and written communication skills, with the ability to manage relationships with residents, contractors, and stakeholders.
• Financial Acumen: Experience managing service charge budgets and preparing financial reports.
• IT Proficiency: Competent in using property management software and Microsoft Office (Word, Excel, Outlook).
• Problem-solving: A proactive approach to resolving issues and complaints.
• Attention to Detail: Strong organisational skills and the ability to manage multiple tasks and priorities.

Desirable:

• IRPM or RICS qualification (or working towards).
• Experience managing insurance claims and renewals.
• Familiarity with property management software (e.g., blocks online).

If you are interested in this Block Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.