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- Tasks: Deliver top-notch customer service and assist passengers at the station.
- Company: Dynamic transportation company in Tonbridge with a focus on customer experience.
- Benefits: Final salary pension, free rail travel, and flexible shifts.
- Why this job: Join a vibrant team and make a difference in passengers' journeys.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: No prior railway experience needed; varied shifts including weekends and holidays.
The predicted salary is between 30000 - 42000 £ per year.
A transportation company in Tonbridge is seeking customer-focused individuals to join their station team. This role involves providing excellent service, ensuring safe train dispatch, and assisting passengers with their journeys.
Candidates do not need previous railway experience but should have good communication skills and a proactive attitude. Offers include a final salary pension and free rail travel. The ideal candidate should be able to work varied shifts including weekends and holidays.
Railway Station Customer Experience Specialist in Tonbridge employer: The Carp Society
Contact Detail:
The Carp Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Station Customer Experience Specialist in Tonbridge
✨Tip Number 1
Get to know the company! Research their values and mission, so you can show how your customer-focused attitude aligns with what they stand for. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting passengers, being able to clearly express yourself and listen actively is key. Try role-playing scenarios with friends or family.
✨Tip Number 3
Be proactive in your approach! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows you're genuinely interested and ready to jump in.
✨Tip Number 4
Flexibility is your friend! Highlight your willingness to work varied shifts, including weekends and holidays, as it shows you're committed to providing excellent service whenever it's needed.
We think you need these skills to ace Railway Station Customer Experience Specialist in Tonbridge
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, even if it's not railway-related!
Communicate Clearly: Since good communication skills are key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Be Proactive in Your Approach: Demonstrate your proactive attitude by sharing examples of how you've taken initiative in previous roles. We love candidates who can think on their feet and solve problems before they arise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Carp Society
✨Know the Company
Before your interview, take some time to research the transportation company. Understand their values, mission, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Railway Station Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you successfully assisted customers or resolved issues. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate a Proactive Attitude
Think of situations where you took initiative, whether in previous jobs or personal experiences. Be ready to discuss how you can apply that proactive mindset to ensure passengers have a smooth journey, especially during busy times or unexpected situations.
✨Prepare for Shift Work Questions
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage working weekends and holidays, and express your willingness to adapt to the needs of the station team.
