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For Companies At a Glance
- Tasks: Patrol trains and stations, ensuring passenger safety and addressing anti-social behaviour.
- Company: Join Southeastern, one of Britain's busiest train operators, serving London and beyond.
- Benefits: Enjoy free rail travel, 28 days leave, and a final salary pension.
- Why this job: Make a real difference in people's journeys while gaining valuable skills and qualifications.
- Qualifications: No railway experience needed; just strong communication skills and a calm approach under pressure.
- Other info: Apply early as the vacancy may close quickly due to high interest.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.
- Imagine the pride you\’ll feel knowing you\’re keeping passengers safe and providing a reassuring presence to everyone using our railway.
- Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
- Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.
Can you move people? Apply now.
We are currently recruiting for Railway Enforcement Officer opportunities for the Tonbridge Train Station.
2025 is the 200th anniversary of the first-ever passenger rail journey, so we\’re celebrating our proud history and our bright future.
What you\’ll do
Travelling on our trains and patrolling our stations, you\’ll help to deal with anti-social behaviour, crime, and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes.
However, you\’ll never do it alone. You\’ll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and make sure vulnerable passengers get the support they need.
Your training
- When you join us, you\’ll be enrolled into our Passenger Services Apprenticeship Programme.
- You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.
Although it\’s always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.
Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays, and nights.
- Shifts can start as early as 6am or finish at 2am.
- Rosters vary but it\’s likely you\’ll work one week of early shifts followed by three weeks of late shifts.
The experience you\’ll need
You don\’t need railway experience to do this role. We\’re looking for people from all backgrounds to join our team.
All You Need Is
- excellent verbal and written communication skills
- experience working directly with customers, ideally where you\’ve had to deal with conflicts or anti-social behaviour
- good decision-making and calmness under pressure
- the ability to be resilient, assertive and remain professional in confrontational situations
- the ability to use your own initiative and work well in a team
- the skills to evaluate and interpret information and make appropriate decisions.
However, we can only consider you for the role if you:
- live within a 45-minute travel time to the location you\’re applying for
- have been a UK resident for three years or more
- complete an NPPV Level 2 Vetting undertaken by the British Transport Police.
To help with this, you\’ll need to declare any criminal history on your application form. This includes all adult or juvenile arrests, summons, charges, cautions, or convicted offences such as traffic-related offences or financial sanctions like bankruptcy or CCJs.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here .
What you\’ll get in return
Along With Your Salary, The Rewards You\’ll Get Include
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Feeling secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A Bit About Southeastern
We\’re one of Britain\’s busiest train operators, serving London, Kent, and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It\’s about all the little moments that make a difference to their journey.
It\’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we\’re fully committed to and we\’re proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge, making sure everyone gets home safe, every day.
Learn more about our railway.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn\’t available for this role.
- If you applied but weren\’t successful in getting the same or similar role at Southeastern, please wait six months before applying again.
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Railway Enforcement Officer employer: The Carp Society
Contact Detail:
The Carp Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Enforcement Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Railway Enforcement Officer. Understanding the day-to-day tasks, such as dealing with anti-social behaviour and working alongside various teams, will help you demonstrate your enthusiasm and readiness for the role during any discussions.
✨Tip Number 2
Network with current or former Railway Enforcement Officers if possible. They can provide valuable insights into the role and the company culture, which can help you tailor your approach and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Prepare to discuss scenarios where you've successfully managed conflict or provided excellent customer service. Highlighting these experiences will showcase your ability to remain calm under pressure, a crucial skill for this position.
✨Tip Number 4
Research Southeastern's values and recent initiatives. Being able to speak about their commitment to safety and community engagement will demonstrate your alignment with their mission and your potential as a dedicated employee.
We think you need these skills to ace Railway Enforcement Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Railway Enforcement Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in customer service and conflict resolution. Use specific examples that demonstrate your ability to handle challenging situations calmly and professionally.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the railway industry. Mention why you want to work for Southeastern and how you can contribute to their mission of keeping passengers safe.
Be Honest About Your Background: When filling out your application, be transparent about your criminal history if applicable. This is crucial for the vetting process, and honesty will reflect positively on your integrity.
How to prepare for a job interview at The Carp Society
✨Showcase Your Communication Skills
As a Railway Enforcement Officer, excellent verbal and written communication skills are crucial. During the interview, be sure to demonstrate your ability to communicate clearly and effectively, especially in scenarios where you might need to de-escalate conflicts or interact with customers.
✨Prepare for Situational Questions
Expect questions that assess your decision-making and calmness under pressure. Think of examples from your past experiences where you successfully handled conflicts or anti-social behaviour, and be ready to discuss how you approached those situations.
✨Emphasise Teamwork and Initiative
Highlight your ability to work well in a team while also showcasing your initiative. The role involves collaboration with various teams, so share examples of how you've contributed to team success and taken the lead when necessary.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Railway Enforcement Officer, such as dealing with fare evasion and ensuring passenger safety. Being knowledgeable about these responsibilities will show your genuine interest in the position and help you answer questions more effectively.