Customer Service Advisor

Overview

Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!

Can you move people? Apply now.

PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.

Main Responsibilities

What youll do

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.

Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.

Depending On Your Role, You May Spend Your Time

• making sure trains are dispatched safely and on time from our platforms
• inspecting tickets and helping passengers get through our gatelines
• cleaning and tidying our stations
• answering passenger questions and helping them get where they need to be
• dealing with lost property
• selling tickets and promoting activities on our railway
• conducting regular safety and security checks.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
• At certain stations, you may also spend some of your shifts working alone.

Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.

CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.

The Ideal Candidate

The experience youll need

You dont need railway experience to do this role. Were looking for people from all backgrounds to join our team.

All You Need Is

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• some customer service experience
• a proactive and positive attitude
• the ability to work well in a team
• the ability to handle challenging situations well.

Given the start and end times of shifts, its also best to have your own transport to get to and from your place of work.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.Find out more here.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isnt available for this role.
• If you applied but werent successful in getting a similar role at Southeastern,please wait six months before applying again.

What youll get in return

Along With Your Salary, The Rewards Youll Get Include

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work.

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