At a Glance
- Tasks: Manage calls, coordinate deliveries, and support day-to-day operations with a warm welcome.
- Company: Join a vibrant Front of House team at a prestigious club.
- Benefits: Enjoy 33 days leave, gratuities, wellness support, and free meals on shift.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Shape memorable guest experiences and develop valuable hospitality skills.
- Qualifications: Experience in high-end customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey. As part of our Switch/Reception team, you’ll keep the Club running smoothly behind the scenes. Acting as a central point of contact, you’ll manage calls, coordinate deliveries, monitor access, and support day‑to‑day operations across the business. This is a structured, process‑driven role that suits someone organised, reliable, and confident communicating with members, guests, staff and contractors. You’ll also gain valuable exposure to Front of House and the wider Club environment.
Responsibilities
- Manage all internal and external calls with professionalism, warmth, and efficiency
- Act as a key first point of contact, creating a positive and lasting first impression
- Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow‑up
- Work collaboratively with Reservations and Host teams to deliver a seamless guest experience
- Assist with guest enquiries, bookings, and administrative tasks as required
- Provide flexible support across Front of House operations during peak periods and events
- Handle deliveries, post, and package tracking with care and organisation
- Maintain accurate records and support reporting requirements
- Ensure adherence to financial procedures in managing petty cash and other financial transactions
- Stay informed on club services, events, and opportunities to enhance the guest experience
Skills & Experience
- Previous experience in a high‑end customer service or hospitality environment (4/5* preferred)
- Strong communication skills (verbal and written)
- Good computer literacy (including reservation systems where applicable)
- Ability to work both independently and as part of a team
Personal Attributes
- A natural warmth and confidence when communicating
- A genuine passion for hospitality and creating memorable guest experiences
- Strong organisational skills and attention to detail
- The ability to remain calm, composed, and professional under pressure
- Confidence in multitasking and prioritising in a fast‑paced environment
- A collaborative mindset and willingness to support across the wider FOH team
What Sets This Role Apart
You are not just answering calls, you are shaping the guest experience from the very first interaction and will be part of a multi‑skilled Front of House team. This role provides the opportunity to develop a broad hospitality skillset, with exposure to concierge, reservations, and guest services.
What We Offer You
- Share of gratuities
- 33 days annual leave pro‑rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Staff events
- Long Service Awards
Switchboard Receptionist employer: The Carnegie Club
The Carnegie Club at Skibo Castle offers a unique opportunity for those passionate about childcare in a stunning Highland location. With a strong emphasis on employee wellbeing, flexible working hours, and a supportive team culture, this role not only allows for personal growth but also the chance to create unforgettable experiences for families. Join us in fostering a safe and engaging environment where creativity thrives and every day brings new adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Receptionist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with members and guests. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making a great first impression, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and guest enquiries.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you successfully managed multiple tasks or coordinated with different teams. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Switchboard Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. A warm tone can make a big difference!
Tailor Your Experience:Make sure to highlight any previous experience in customer service or hospitality that aligns with the role. We love seeing how your skills can contribute to our Front of House team, so be specific about your achievements and responsibilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Use bullet points if necessary to showcase your skills and experiences effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Carnegie Club
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Switchboard Receptionist. Familiarise yourself with the key tasks like managing calls and coordinating deliveries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role is all about communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled customer interactions or resolved issues. This will highlight your ability to create a positive first impression.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring along a notepad or planner to jot down important points during the interview. You can also share specific strategies you use to stay organised, especially in fast-paced environments, which will show that you’re ready to handle the demands of the job.
✨Express Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories about memorable guest experiences you've created or been part of. This will convey your genuine passion for providing excellent service and making a lasting impact on guests.
