At a Glance
- Tasks: Support smooth operations overnight, ensuring exceptional service and safety for guests.
- Company: Join the prestigious Carnegie Club at Skibo Castle, known for its excellence.
- Benefits: Enjoy competitive pay, gratuities, generous leave, and wellness support.
- Other info: Flexible night shifts with great career growth and staff perks.
- Why this job: Be part of a dynamic team, making a real difference during night hours.
- Qualifications: Experience in hospitality is a plus, but passion and responsibility matter more.
The predicted salary is between 28000 - 39200 £ per year.
Application Deadline: 1 March 2026
Department: Front of House
Employment Type: Permanent - Full Time
Location: Skibo Castle, Highland
Reporting To: Head of Operations
Compensation: Minimum £28,000 + Gratuities
Front of House plays a vital role in the day-to-day life of The Carnegie Club at Skibo Castle, acting as a central point of contact for members, guests and residents. The department works closely with teams across the estate to ensure smooth communication, exceptional service and a consistently high standard of care. During night-time hours, Front of House continues to provide reassurance, support and oversight, helping to maintain the same levels of professionalism, discretion and service that members experience during the day.
As a Night Operations Assistant, you will be part of the Front of House team, supporting the smooth, safe and professional running of the estate overnight. This role is well suited to someone who enjoys working independently, takes pride in responsibility, and thrives in a calm, structured and service-led environment. You will help ensure that members, guests and residents receive the same exceptional standards of service overnight, while also supporting estate safety, security and a seamless transition into daytime operations.
Your responsibilities will include:
- Acting as a first point of contact for members, guests, residents and staff overnight
- Managing front office and switchboard duties with professionalism and discretion
- Responding to enquiries, requests and issues in a calm, service-focused manner
- Maintaining a visible and approachable presence in public areas
- Monitoring arrivals, departures and overnight movements across the estate
- Carrying out regular patrols to ensure safety, security and presentation standards
- Supporting security procedures and responding appropriately to incidents or emergencies
- Identifying, logging and escalating maintenance or safety concerns
- Providing operational support to overnight teams including Food & Beverage, Housekeeping, Front of House, Transport and Maintenance
- Assisting with overnight set-up, reset and preparation tasks
- Completing night logs, checklists and reports accurately
- Ensuring clear and thorough handover to daytime teams
Skills & Experience:
- Previous experience in hospitality, front of house, operations or a service-led environment (desirable but not essential)
- Confidence using telephones, switchboards and basic systems
- Ability to work independently and manage responsibility during night-time hours
- Awareness of health & safety, security or operational procedures (or willingness to learn)
- Full, clean driving licence (desirable)
- First Aid training or an interest in developing operational skills (desirable)
Personal Attributes:
- Professional, reliable and discreet with a strong sense of responsibility
- Guest-focused, with clear and confident communication skills
- Calm, attentive and level-headed, particularly when handling unexpected situations
- Trustworthy and detail-oriented, with pride in maintaining high standards
- Flexible and willing to work night shifts, weekends and public holidays
You don’t need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we’re interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What We Offer You:
- Night shifts are from 9pm to 7am or 9.30pm to 7.30am 7 days on/7 days off, shared across the year
- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- 'Refer a friend' bonus scheme
- Staff events
- Long Service Awards
Don’t forget to check out our Benefits section on the Homepage for more details!
Night Operations Assistant employer: The Carnegie Club
At The Carnegie Club at Skibo Castle, we pride ourselves on fostering a supportive and professional work environment that values each team member's contributions. As a Night Operations Assistant, you will enjoy a range of benefits including generous annual leave, access to wellness resources, and opportunities for personal growth, all while working in the stunning Highland setting of Skibo Castle. Join us to be part of a dedicated team that ensures exceptional service and safety for our members and guests, even during the night hours.
StudySmarter Expert Advice🤫
We think this is how you could land Night Operations Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Skibo Castle and The Carnegie Club. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their night operations.
✨Tip Number 2
Practice your communication skills! As a Night Operations Assistant, you'll be the first point of contact for guests and members. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle enquiries calmly and professionally.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've handled unexpected situations or emergencies. This will demonstrate your ability to stay level-headed and attentive during the night shifts.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Night Operations Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your experiences and what makes you passionate about working in a service-led environment.
Tailor Your Application:Make sure to tailor your application to the Night Operations Assistant role. Highlight any relevant experience you have in hospitality or front of house roles, and don’t forget to mention your ability to work independently during night shifts!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Carnegie Club
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Night Operations Assistant role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Service Skills
Since this role is all about providing exceptional service, be prepared to share specific examples from your past experiences where you demonstrated excellent customer service. Highlight situations where you remained calm under pressure or resolved issues effectively.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle unexpected situations, especially during night shifts. Think of scenarios where you had to make quick decisions or manage safety concerns, and be ready to discuss how you approached those challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Night Operations Assistant position. This demonstrates your enthusiasm and commitment to the role.
