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For Companies At a Glance
- Tasks: Lead a luxury retail team, ensuring exceptional customer service and managing inventory.
- Company: Skibo Castle offers exclusive Highland hospitality in a stunning private members club.
- Benefits: Enjoy gratuities, 33 days leave, free meals, gym access, and discounts on activities.
- Why this job: Join a passionate team delivering memorable experiences in a breathtaking environment.
- Qualifications: Retail management experience in premium settings and a passion for high-end goods required.
- Other info: Applications may close early; apply soon to secure your chance!
The predicted salary is between 36000 - 60000 £ per year.
The Carnegie Club at Skibo Castle is a world-renowned private members club situated in the Scottish Highlands. One of the most exclusive destinations worldwide, Skibo offers members and their guests a taste of true Highland hospitality with stunning surroundings and luxury facilities. Whether your passion lies in food preparation, fine wines, guest service or country sports, as a team member of one of The Carnegie Club's 20+ departments you will be part of a fantastic group of people who share the same passion for delivering the very best.
At the Carnegie Club, we offer an exceptional shopping experience to our members and guests, featuring a curated selection of premium goods, including cashmere, cuddly toys, and the Club's own whisky. Our exclusive sportswear collection and bespoke Skibo items make perfect gifts, while our clothing section features renowned brands. We are seeking a dynamic Luxury Retail Manager to oversee our sophisticated retail operations. The ideal candidate will have retail experience, a passion for fine goods, and a commitment to delivering outstanding customer service. In this role, you will collaborate closely with the Head of Golf, lead the retail team, and build industry relationships within the high-end sector. Additionally, you will manage key administrative tasks, including stock control, financial reporting, and business planning.
Key Responsibilities
- Deliver exceptional customer service, ensuring a warm and professional welcome for members and guests.
- Create a luxurious and inviting shopping atmosphere that reflects the essence of The Carnegie Club at Skibo Castle.
- Analyse retail performance with a strategic approach, providing regular reports to your line manager and the Managing Director.
- Oversee visual merchandising, designing immaculate displays that enhance the in-store experience.
- Manage inventory efficiently, prioritising stock according to demand.
- Drive sales growth, exceeding targets while expanding and enhancing the retail offering.
- Recruit, train, and motivate a high-performing retail team.
- Handle customer and staff concerns with professionalism and discretion.
- Demonstrate in-depth knowledge of luxury boutique products, including jewellery, antiques, cashmere, and lifestyle brands.
- Build and maintain strong relationships with brands and suppliers, staying informed on market trends and emerging luxury brands.
Who We Are Looking for
- We are seeking an individual who is passionate about delivering an exceptional shopping experience, who will take pride in providing impeccable customer service.
- Approach every interaction with warmth, adaptability, and professionalism.
- Ensure the seamless operation of the store while maintaining a visually stunning environment.
- Have proven experience as a Retail Manager, preferably in a premium retail setting.
- Have a deep passion for and knowledge of high-end retail.
- Demonstrate excellent interpersonal skills, with the ability to engage and build relationships with customers and colleagues.
- Display a strong sales acumen and a track record of meeting or exceeding sales targets.
- Be flexible with working hours to meet business needs.
- Bring their experience in team leadership and staff development to maintain the highest retail standards.
Gratuities
Gratuities (tips) that are passed directly to staff are paid to all employees on a pro-rata basis regardless of their role.
What We Offer You
- Share of gratuities
- 33 days annual leave pro rata
- Meals on shift are provided free of charge
- Access to staff benefit scheme
- For team members who otherwise would not be able to travel to Skibo, the Club offers a staff transport service
- Complimentary use of staff gym
- Discounted estate activities including quad biking and horse riding
- Discount in the club shop
- 'Refer a friend' bonus scheme
- Staff events
Our Values
- Seamlessly Connected: We are joined up in how we operate and look after our colleagues, members, and guests.
- Go Beyond: We have a drive and energy to do things better.
- Make Their Day: We anticipate the needs of our colleagues and members to bring joy.
- Our People: Uncommonly committed people with a passion to deliver and delight.
- Our Estate: Appreciating our incredible environment in which to perform - both at Skibo and the wider Highlands.
- Personalised Magical Moments: Creating personalised moments tailored for each colleague, member, and guest.
We look forward to hearing from you! Applications may close before the deadline, so please apply early to avoid disappointment. We are committed to making our recruitment process as inclusive and welcoming as we can for everyone, no matter who you are or where you’re from. If there is anything at all we can do to help you feel comfortable and show off your best side during the process, please do let us know.
By applying for this position, you consent to the collection, use and disclosure of your personal data to Skibo Limited and all relevant third parties for the purpose of processing your application for this job position. You understand and acknowledge that your personal data will be processed in accordance with our Data Protection Policy.
Luxury Retail Manager employer: The Carnegie Club
Contact Detail:
The Carnegie Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Retail Manager
✨Tip Number 1
Familiarise yourself with luxury retail trends and the specific products offered at The Carnegie Club. Understanding the nuances of high-end goods, such as cashmere and bespoke items, will help you engage more effectively during interviews.
✨Tip Number 2
Network within the luxury retail sector by attending industry events or joining relevant online forums. Building connections can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your previous experiences in managing a retail team and how you've driven sales growth. Be ready to share specific examples that demonstrate your ability to exceed targets and create a luxurious shopping atmosphere.
✨Tip Number 4
Showcase your passion for customer service by thinking of ways to enhance the shopping experience. Consider unique ideas that could be implemented at The Carnegie Club, as this will highlight your commitment to their values and mission.
We think you need these skills to ace Luxury Retail Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in luxury settings. Emphasise your customer service skills and any achievements related to sales growth or team leadership.
Craft a Compelling Cover Letter: In your cover letter, express your passion for high-end retail and detail how your experience aligns with the responsibilities of the Luxury Retail Manager role. Use specific examples to demonstrate your ability to create a luxurious shopping atmosphere.
Prepare for Questions: Anticipate the questions outlined in the job description. Prepare thoughtful responses that showcase your strategic approach to inventory management, supplier relationships, and delivering exceptional customer experiences.
Showcase Your Knowledge: Demonstrate your understanding of luxury brands and market trends in both your CV and cover letter. Mention any specific brands you admire or have worked with, and how you would incorporate them into the retail offering at Skibo.
How to prepare for a job interview at The Carnegie Club
✨Showcase Your Passion for Luxury Goods
Make sure to express your enthusiasm for high-end products during the interview. Share specific examples of luxury brands you admire and discuss how your passion translates into exceptional customer service.
✨Demonstrate Your Customer Service Skills
Prepare to discuss how you would create a personalised shopping experience for members and guests. Think of scenarios where you've gone above and beyond for customers in the past, and be ready to share those stories.
✨Highlight Your Retail Management Experience
Be ready to talk about your previous roles in retail management, especially in premium settings. Discuss your experience with inventory management, financial reporting, and how you've successfully driven sales growth.
✨Research the Carnegie Club and Its Values
Familiarise yourself with the Carnegie Club's mission and values. Be prepared to explain how your personal values align with theirs and how you can contribute to creating magical moments for members and guests.
