At a Glance
- Tasks: Manage calls and coordinate guest services to create a seamless experience.
- Company: Join the vibrant team at Skibo Castle, known for exceptional hospitality.
- Benefits: Enjoy 33 days leave, gratuities, wellness support, and free meals on shift.
- Other info: Dynamic role with opportunities for growth and collaboration in a supportive environment.
- Why this job: Shape memorable guest experiences and develop valuable hospitality skills.
- Qualifications: Experience in high-end customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey.
As part of our Switch/Reception team, you’ll keep the Club running smoothly behind the scenes. Acting as a central point of contact, you’ll manage calls, coordinate deliveries, monitor access, and support day-to-day operations across the business. This is a structured, process-driven role that suits someone organised, reliable, and confident communicating with members, guests, staff and contractors. You’ll also gain valuable exposure to Front of House and the wider Club environment.
About The Role- Manage all internal and external calls with professionalism, warmth, and efficiency
- Act as a key first point of contact, creating a positive and lasting first impression
- Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow-up
- Work collaboratively with Reservations and Host teams to deliver a seamless guest experience
- Assist with guest enquiries, bookings, and administrative tasks as required
- Provide flexible support across Front of House operations during peak periods and events
- Handle deliveries, post, and package tracking with care and organisation
- Maintain accurate records and support reporting requirements
- Ensure adherence to financial procedures in managing petty cash and other financial transactions
- Stay informed on club services, events, and opportunities to enhance the guest experience
- Previous experience in a high-end customer service or hospitality environment (4/5* preferred)
- Strong communication skills (verbal and written)
- Good computer literacy (including reservation systems where applicable)
- Ability to work both independently and as part of a team
- A natural warmth and confidence when communicating
- A genuine passion for hospitality and creating memorable guest experiences
- Strong organisational skills and attention to detail
- The ability to remain calm, composed, and professional under pressure
- Confidence in multitasking and prioritising in a fast-paced environment
- A collaborative mindset and willingness to support across the wider FOH team
You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What Sets This Role ApartYou are not just answering calls, you are shaping the guest experience from the very first interaction and will be part of a multi-skilled Front of House team. This role provides the opportunity to develop a broad hospitality skillset, with exposure to concierge, reservations, and guest services.
What We Offer You- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Staff events
- Long Service Awards
Don't forget to check out our Benefits section on the Homepage for more details!
Switchboard Receptionist in Dornoch employer: The Carnegie Club
The Carnegie Club at Skibo Castle offers a unique opportunity for those passionate about childcare in a stunning Highland location. With a strong emphasis on employee wellbeing, flexible working hours, and a supportive team culture, this role not only allows for personal growth but also the chance to create unforgettable experiences for families. Join us in fostering a safe and engaging environment where creativity thrives and every day brings new adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Receptionist in Dornoch
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Carnegie Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Carnegie Club
Don't be shy about reaching out to The Carnegie Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Switchboard Receptionist in Dornoch
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Carnegie Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Carnegie Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
