At a Glance
- Tasks: Oversee night operations, ensuring safety and exceptional guest experiences.
- Company: Skibo Castle, a prestigious venue with a focus on high standards.
- Benefits: Competitive salary, gratuities, 33 days leave, and wellness support.
- Other info: Enjoy free meals, gym access, and exciting staff events.
- Why this job: Join a dynamic team and make a real impact during the night shift.
- Qualifications: Experience in hospitality, strong communication, and organisational skills.
The predicted salary is between 31000 - 31000 £ per year.
The Night Operations Supervisor provides overnight operational oversight, ensuring the Club continues to operate safely, efficiently and to the highest standards even outside of normal operational hours. The role supports with the safety and security of the grounds and guests, coordinating emergency procedures where required and ensuring operational issues are managed effectively.
As a Night Operations Supervisor you will:
- Act as the primary overnight contact for members and guests, delivering exceptional and personalised guest experiences.
- Manage guest enquiries, arrivals, departures, complaints, and service recovery with professionalism and discretion.
- Take responsibility for the overnight operation of the Club, including Night Audit, operational handovers, reporting, and adherence to procedures.
- Supervise, support, and develop the Night Operations team, promoting high service standards and effective cross-department collaboration.
- Ensure the safety and security of guests, colleagues, and the estate by managing security patrols, emergency response, and compliance with health and safety procedures.
- Monitor and elevate maintenance, security, and operational issues while maintaining accurate incident and operational records.
- Provide operational support across departments, including Front of House, Food & Beverage, Housekeeping, Maintenance and Transport, to maintain seamless overnight operations.
- Ensure public and guest areas remain clean, well-presented, and fully prepared to support an efficient daytime operation.
- Maintain clear communication with operational teams and produce accurate overnight reports to ensure continuity between night and day shifts.
Night shifts: 9pm - 7am on a 7 days on/7 days off rotating schedule, year round.
As Night Operations Supervisor you will:
- Be professional, reliable, and discreet with a strong sense of responsibility.
- Be able to work independently and as part of a team.
- Exhibit excellent organisation and time management skills.
- Have confidence using systems and learning new tools.
- Possess a people-focused and approachable attitude.
- Demonstrate strong communication skills and the ability to work with colleagues across the business.
- Show strong organisational skills and a willingness to support a seven-day hospitality operation.
- Have supervisory experience within a 4 or 5* hospitality venue.
- Have experience with health & safety and night working.
- Fire training and First aid desirable but not essential as training will be given.
Benefits include:
- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life assurance cover
- Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
- Cycle to work and tech scheme
- Free meals on shift
- Complimentary use of staff gym
- Staff events
Night shifts: 9pm - 7am on a 7 days on/7 days off rotating schedule, year round.
Night Operations Supervisor in Dornoch employer: The Carnegie Club
The Carnegie Club at Skibo Castle offers a unique opportunity for those passionate about childcare in a stunning Highland location. With a strong emphasis on employee wellbeing, flexible working hours, and a supportive team culture, this role not only allows for personal growth but also the chance to create unforgettable experiences for families. Join us in fostering a safe and engaging environment where creativity thrives and every day brings new adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Night Operations Supervisor in Dornoch
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Carnegie Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Carnegie Club
Don't be shy about reaching out to The Carnegie Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Operations Supervisor in Dornoch
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Carnegie Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Carnegie Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
